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Assurant

Insurance and service contracts for devices

Continuous Improvement Service Manager

Business OperationsConfirmed live in the last 24 hours
Full-timeAix-en-Provence, FranceNo salary listed

About the Job

Requirements

  • Hold a Master 2 degree and have at least five years of experience in a similar position.
  • Have substantial management experience.
  • Be proficient with Microsoft Office, particularly Excel.
  • Have confirmed spoken and written English proficiency.
  • Have experience in customer relations and be comfortable working collaboratively and sharing best practices.
  • Be familiar with the insurance sector, project-management techniques and associated tools, CRM environments, and web environments.
  • Communicate effectively in writing and orally, and demonstrate rigor, analytical ability, and synthesis.
  • Use active listening, teaching, and diplomacy to support teams and unite them around shared objectives.
  • Build trust and demonstrate integrity and exemplary conduct.
  • Manage stress, prioritize actions, and be decisive, results-oriented, responsive, organized, versatile, proactive, and able to influence the work environment positively.

Responsibilities

  • Manage, support, and develop the team.
  • Establish a work organization suited to strategic priorities.
  • Monitor and develop employees’ skills.
  • Ensure operational directives are communicated and correctly applied.
  • Maintain a positive and collaborative workplace climate.
  • Represent Operations in projects involving offers, tools, and processes.
  • Ensure user journeys and associated deliverables are validated.
  • Coordinate internal and external launches, including with all relevant stakeholders.
  • Propose customer and employee journey improvements, including through automation and artificial intelligence; monitor performance and report on it.
  • Contribute to the operational component of tenders.
  • Map customer journeys and advocate for customer experience in offer projects.
  • Define requirements, ensure they are included in development and implemented compliantly, including through user acceptance testing and regression testing.
  • Detect, prioritize, and track incidents or malfunctions through resolution.
  • Maintain and enrich the knowledge base.
  • Promote continuous improvement across the department.
  • Maintain the customer communications reference repository.
  • Monitor and optimize the call and email management tool.
  • Collaborate with internal and external technical teams to resolve malfunctions.
  • Monitor technology developments and contribute to tool improvements in digitalization, automation, and artificial intelligence.

Desired Qualifications

  • Knowledge of Power BI.

About the Company

Assurant

Insurance and service contracts for devices

Assurant provides risk-management solutions for mobile devices, electronics, and other high-value items by offering insurance policies, extended service contracts, and repair services to individuals, businesses, and financial institutions worldwide. It underwrites or backs these protections, collects premiums or service fees, and delivers repair and related support when covered items fail. Unlike some rivals, it combines protection products with repair and value-added services across a global footprint and emphasizes the connected-device ecosystem and DEI culture. Its goal is to minimize the financial impact of unexpected events for customers and keep everyday operations running by protecting investments and providing fast, reliable support.

Company size
10,001+
Company stage
IPO
Headquarters
Atlanta, GA
Founded
1892

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