Maintenance & Cleaning Associate

Role Specific Information

Job Description

About the Role

In this role, you will be responsible for the cleaning and maintenance of all store areas in accordance with Kohl’s procedures, guidelines, and methods. You will ensure a safe and clean environment for customers and associates by performing daily store cleaning, maintenance and in-store repair tasks.

What You’ll Do

• Drive sales by providing an inspiring environment and clean sales floor that motivates customers to add to their basket

• Clean all areas of the store (i.e. floors, windows, restrooms, trash receptacles) in accordance with Company procedures, guidelines, methods

• Maintain appropriate levels of Company approved chemicals and supplies needed to ensure a safe and clean environment, ensure that chemical supplies are rotated and stored in proper containers in preparation for their use, and place orders to replenish when supplies are low

• Remain up to date on required training for chemicals, equipment, and maintenance

• Utilize store provided tools to routinely complete basic maintenance and perform general repairs including, without limitation: replacing burned out light bulbs, stained ceiling tiles, soap dispensers, toilet paper holders, and corner guards as needed; repairing shopping carts, fitting room and restroom hardware, and making minor flooring repairs; minor drywall patching and painting

• Effectively use Kohl's tools and technology to plan, communicate and share information with the team

• Report any repairs that will need outside vendor support to a manager at the store, so they can submit a work ticket in eSupport

• Engage customers by greeting them and offering assistance with products and services

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All associate roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

• Accomplishing multiple tasks within established timeframes

• Following company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers

• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

• Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older

• Verbal/written communication and interpersonal skills

• Flexible availability, including days, nights, weekends, and holidays

Preferred

• Prior education or experience

• Familiarity with general maintenance tools and tasks

• Retail or service industry experience

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.

• Ability to satisfactorily complete company training programs.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Ability to participate in our extensive chemical, equipment, and clean training programs and any additional required training needed.

•  Ability to satisfactorily complete company training programs.

• Ability to wear personal protective equipment

• Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.

• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.

• Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to the general maintenance repairs.

• Ability to climb/work on ladders up to 12ft in height in order to complete general maintenance repairs.

Pay Starts At: $15.25