Junior Field Service Engineer

Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Role Overview

We are looking for a motivated Junior Field Service Engineer to join our team in Turkey. Based in Ankara, you will support Rapiscan’s Cargo Vehicle Inspection (CVI) systems across the country, providing hands-on maintenance, troubleshooting, repairs, and customer support.

Responsibilities

• Perform preventative maintenance, inspections, repairs, and fault diagnosis on Cargo Vehicle Inspection (CVI) systems.
• Serve as the local technical point of contact for customers throughout Turkey.
• Carry out troubleshooting and corrective maintenance on mechanical, electrical, hydraulic, and IT-related systems.
• Support the maintenance and servicing of Mercedes-based inspection vehicles.
• Coordinate and perform scheduled maintenance activities on deployed cargo inspection systems.
• Provide technical support and respond to customer service requests both remotely and on-site.
• Complete service reports and technical documentation accurately.
• Maintain company-issued tools, equipment, vehicles, and spare parts.
• Build positive customer relationships and deliver high-quality service.
• Follow all health, safety, and operational requirements.

Qualifications

• BTEC, City & Guilds, HNC, or equivalent engineering qualification.
• Knowledge of hydraulic, electrical, electro-mechanical, or industrial systems.
• Understanding of IT networking technologies; CCNP or similar beneficial.
• Experience with PLC-controlled systems, HV systems, radar, or integrated technology solutions is an advantage.
• Relevant practical experience will also be considered

Candidate Requirements

• Experience supporting complex technical equipment involving mechanical, electrical, hydraulic, PLC, engine, generator, or networking technologies.
• Strong diagnostic and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Willingness to travel throughout Turkey.