Uni Systems

European systems integration and ICT services

Service Manager

IT OperationsPosted on Nov 11

Full-timeValletta, MaltaNo salary listedIn-person

About the Job

Requirements

At least 10 years of demonstrable experience managing support services.
Proven experience coordinating multidisciplinary teams.
Strong experience in stakeholder engagement.
Experience with service-level agreement (SLA) and key performance indicator (KPI) tracking.
Experience in continuous service improvement.
Experience with service catalogue lifecycle management.
Experience with vendor governance across complex environments.
Fluency in English.
Must hold ITIL Managing Professional (ITIL MP), ITIL 4 Strategic Leader (ITIL SL), or an accepted equivalent.

Responsibilities

Lead and coordinate the delivery of information technology (IT) support and infrastructure services.
Manage multidisciplinary technical teams and key stakeholders.
Monitor service-level agreements (SLAs), key performance indicators (KPIs), service quality, and performance.
Manage escalations and drive continuous service improvement.
Oversee service planning, reporting, and vendor coordination.

Service Manager

Uni Systems · Valletta, Malta · — · Posted 2026-11-11

Workplace: on_site

Department: International BU

Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

Lead and coordinate the delivery of IT support and infrastructure services.
Manage multidisciplinary technical teams and key stakeholders.
Monitor SLAs/KPIs, service quality and performance.
Manage escalations and drive continuous service improvement.
Oversee service planning, reporting and vendor coordination.

Requirements

What do you need to succeed in this position?

At least 10 years of demonstrable experience managing support services.
Proven experience coordinating multidisciplinary teams.
Strong experience in stakeholder engagement.
Experience with SLA/KPI tracking.
Experience in continuous service improvement.
Experience with service catalogue lifecycle management.
Experience with vendor governance across complex environments.
Fluent in English

Mandatory Certification

The candidate must hold one of the following, or an accepted equivalent:

ITIL Managing Professional (ITIL MP), or
ITIL 4 Strategic Leader (ITIL SL).

Apply

Apply at Uni Systems

About the Company

Uni Systems

European systems integration and ICT services

Uni Systems provides ICT services with a focus on systems integration for enterprises. It designs and implements technology solutions by coordinating hardware, software, and services to meet client goals, often spanning consulting, deployment, and managed support across end-to-end IT projects. Originating as one of Greece’s first IT firms, it built a long track record in establishing computer systems at universities and expanded through acquisitions and cross-border operations. Today, part of the Quest Group, Uni Systems differentiates itself through its extensive European footprint, history of strategic acquisitions (e.g., Intelli Solutions) and minority stake in Compellio, and its ability to deliver large-scale IT programmes across more than 20 countries. The company’s goal is to be a leading ICT corporation in Europe, helping organizations modernize and connect their technology ecosystems through integrated solutions and services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Athens, Greece
Founded: 1964

Recently Posted Jobs

Explore more opportunities at Uni Systems

See more jobs