Manager Software Engineering

Our Journey

What You'll Own

Lead, grow, and retain a high-performing team. Set clear expectations and goals, and measure the team's impact.

Own the technical direction of ShopBack's engineering platform, and keep it secure, reliable, and ready to scale.

Lead the team in building AI products, including agent and conversational experiences, together with Product, Data, and Design.

Make the team AI-native. Help engineers use AI at every step of how they build, and set the standard for how AI output is reviewed, tested, and trusted.

Stay hands-on. Join technical design discussions, weigh trade-offs, and advocate for engineering best practices.

Partner with Product to set engineering priorities, estimate scope, define release schedules, and track progress.

Build strong, trusted relationships with Product Managers, Engineering Leadership, and Business Stakeholders.

Hire top engineering talent and raise the bar for the team.

Coach engineers on technical skills and career growth, and handle team dynamics and conflicts with care.

Essentials to Succeed

• 8+ years of hands-on software engineering experience, including 3+ years leading and managing a team of engineers (performance management, hiring, and growing people).

• Strong hands-on engineering skills. You can go deep on system design, APIs, and code with your team.

• A positive, practical attitude toward AI. You use AI tools in your own work, understand why AI matters to the business, and are excited to build AI products.

• High agency. You understand technology, product, and design, and you push things forward.

• Experience building and running services in the cloud.

• Positive energy and the ability to lead a team through change.

• Clear written and verbal communication in English, to work with cross-functional and international teams.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.