Digital & AI Experience Intern

Please note that we do not offer visa sponsorship for this position

POSITION SUMMARY:

The National Life Group Internship Program was developed to provide real workplace learning and growth opportunities for undergraduate students. Over the years the program has provided students with the opportunity to engage in meaningful, career-relevant work at National Life Group in preparation for full-time employment.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion. 

RESPONSIBILITIES:

The Digital & AI Experience Intern will join the Digital & AI Experience team within Operations and gain hands-on experience solving real business problems with AI-assisted tools. Working with multiple Operations teams, the intern will learn how to uncover user needs, frame problems, test ideas, and turn promising concepts into practical solutions.

With coaching from the Digital Experience team, the intern will take assigned projects from discovery through delivery and handoff, building skills in stakeholder engagement, problem-solving, experimentation, and communication. This internship is ideal for a curious, collaborative student who enjoys learning how people work, asking thoughtful questions, and exploring how emerging technology can make work simpler and more effective.

• Partner with Operations teams to identify business problems and opportunities for AI-assisted solutions.
• Conduct stakeholder and user discovery to understand needs, workflows, and pain points.
• Develop and validate clear problem statements before recommending solutions.
• Build, test, and refine AI-assisted tools using approved internal platforms.
• Gather user feedback and iterate solutions based on real-world use.
• Track solution adoption and identify opportunities for improvement.
• Create simple user guides and transition completed solutions to designated business owners.
• Use sound judgment to challenge requests when the proposed solution does not address the underlying problem.
• Participate in Digital & AI Experience team standups, planning, and working sessions.
• Prepare and present an end-of-summer summary of solutions delivered, adoption, outcomes, and lessons learned.
• Perform all other duties as assigned.

QUALIFICATIONS:

Minimum

• Currently pursuing a bachelor’s degree with anticipated graduation in 2028.
• Strong written and verbal communication skills, with the ability to ask thoughtful questions and clearly summarize information.
• Demonstrated problem-solving and analytical skills.
• Ability to work collaboratively with individuals across different teams and functions.
• Curiosity and learning agility, with an interest in emerging technology and how it can improve the way people work.
• Ability to organize work, manage multiple priorities, and follow through on commitments.
• Comfortable receiving feedback, testing new ideas, and adjusting approach based on what is learned.

Preferred

• Coursework or experience in business, technology, information systems, data analytics, computer science, product management, operations, or a related field.
• Exposure to generative AI tools, prompt development, low-code/no-code tools, or digital product development.
• Experience conducting research, gathering user feedback, or working on team-based projects.
• Experience presenting findings or recommendations to a group.
• Interest in user experience, process improvement, or solving business problems through technology.

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential.  We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All associates are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.

Core Competencies

• Service Focus - Demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.
• Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.
• Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.
• Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.
• Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
• Fosters Diversity - Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.

PROGRAM HIGHLIGHTS:

• 10-week paid internship (June 1 - August 6) with formal orientation and onboarding
• Networking opportunities with peers and leaders throughout the summer
• Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event
• Presentation skills coaching sessions
• Learning opportunities throughout program
• Access to mentors (former program participants)

Hourly Pay Range 19 - 28 USD