ProgressSoft

Bank-focused financial and payment solutions

Customer Success Specialist

Customer SuccessConfirmed live in the last 24 hours

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Three to five years of experience in customer success, account management, or client services.
Prior experience in a software company serving financial institutions, such as payments, core banking, or digital banking.
Strong understanding of banking operations, payment systems, and regulatory environments.
Excellent communication and presentation skills, especially with senior stakeholders.
Ability to manage multiple accounts and prioritize effectively.
A problem-solving mindset with a proactive approach to customer engagement.

Responsibilities

Build and maintain strong relationships with assigned clients.
Develop and execute customer success plans to drive product adoption and satisfaction.
Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
Monitor usage metrics and proactively address risks to retention or expansion.
Serve as the primary point of contact for addressing client feedback and potential service gaps.
Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals.
Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members.
Advocate for customer needs and feedback in internal roadmap discussions.
Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups.
Apply empathy, active listening, and relationship-building skills to foster long-term partnerships.

Desired Qualifications

Experience working with central banks or large-scale financial institutions.
Familiarity with ISO payments industry standards.
Technical aptitude to understand APIs, integrations, and software workflows.
Experience with CRM systems and analytics dashboards.
Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators.
Exposure to customer health scoring and lifecycle planning.

Customer Success Specialist

ProgressSoft · Amman, Jordan · — · Posted 2025-11-06

Workplace: on_site

Description

We are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking and payment solutions will support account growth, renewals, and upsell opportunities.

Responsibilities

Build and maintain strong relationships with assigned clients.
Develop and execute customer success plans to drive product adoption and satisfaction.
Design and implement a standardized framework for collecting and acting on client feedback to continuously refine the customer experience.
Monitor usage metrics and proactively address risks to retention or expansion.
Serve as the primary point of contact for addressing client feedback and potential service gaps.
Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to resolve issues, deliver enhancements, and support renewals.
Conduct regular business reviews and strategic check-ins with clients, in alignment with Business Development members.
Advocate for customer needs and feedback in internal roadmap discussions.
Identify reference customers, gather testimonials, and support customer engagement activities such as webinars or user groups.
Apply empathy, active listening, and relationship-building skills to foster long-term partnerships.

Requirements

3–5 years of experience in customer success, account management, or client services.
Prior experience in a software company serving financial institutions (payments, core banking, digital banking, etc.).
Strong understanding of banking operations, payment systems, and regulatory environments.
Excellent communication and presentation skills, especially with senior stakeholders.
Ability to manage multiple accounts and prioritize effectively.
Problem-solving mindset with a proactive approach to customer engagement.

Preferred Qualifications

Experience working with central banks or large-scale financial institutions.
Familiarity with ISO payments industry standards.
Technical aptitude to understand APIs, integrations, and software workflows.
Experience with CRM systems and analytics dashboards.
Familiarity with customer success metrics such as NPS, CSAT, retention rate, and product adoption indicators.
Exposure to customer health scoring and lifecycle planning.

Apply

Apply at ProgressSoft

About the Company

ProgressSoft

Bank-focused financial and payment solutions

ProgressSoft provides a broad suite of financial and payment software and services to banks and other financial institutions. Its products help banks process payments, manage financial transactions, and support related financial workflows through an integrated software portfolio that evolves over time. The company distinguishes itself by serving as a long-term technology partner to more than 380 financial institutions worldwide, with a track record dating back to 1989 and a focus on expanding and updating its offerings. Its goal is to help financial institutions run modern, efficient payment and financial operations by delivering a continuously growing set of solutions and services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Al Jizah, Jordan
Founded: 1989

Recently Posted Jobs

Explore more opportunities at ProgressSoft

See more jobs