V

VML

Global marketing automation, personalization, and CRM

Associate Director - CRM Analytics

Full-Time
$70k - $140k/yr
Senior
Seattle, WA, USA+7 moreMore locations: Los Angeles, CA, USA | Dallas, TX, USA | Chicago, IL, USA | Kansas City, MO, USA | New York, NY, USA | Minneapolis, MN, USA | Atlanta, GA, USA
HybridTeams work in the office an average of four days per week.

About the job

Requirements
  • 5-7+ years of experience in CRM analytics, marketing analytics, digital analytics, or customer analytics.
  • Experience navigating Salesforce Marketing Cloud for reporting and analysis, including working with Data Extensions.
  • Advanced SQL, including building automated reporting workflows, and working proficiency in Python or R for statistical analysis.
  • Experience designing and executing A/B, multivariate, and holdout/incrementality tests and applying statistical methods including regression, hypothesis testing, and forecasting.
  • Experience with customer segmentation, customer lifetime value, and churn/loyalty analysis.
  • Proficiency with business intelligence platforms such as Domo, Tableau, or Power BI, including data visualization and reporting automation.
  • Familiarity with web analytics and customer journey measurement platforms such as Adobe Analytics, Customer Journey Analytics, Google Analytics, or similar solutions.
  • Strong communication skills, including presenting analysis to senior client stakeholders.
Responsibilities
  • Own measurement and reporting for Mazda's customer relationship management program across email and push channels.
  • Maintain the CRM measurement framework, including key performance indicators, customer journey stages, and attribution methodology, in alignment with agency and client stakeholder teams.
  • Build and maintain data visualizations that make CRM performance clear and actionable for stakeholders.
  • Develop reporting automation that streamlines recurring deliverables and improves reporting efficiency and consistency.
  • Deliver recurring performance reporting and ad hoc analysis to client CRM and customer experience stakeholders.
  • Partner with digital analytics teams to connect CRM engagement metrics with website behavior and customer journey outcomes.
  • Navigate Salesforce Marketing Cloud for reporting and analysis, including locating and working with Data Extensions to source campaign and audience data.
  • Build SQL-based reporting automation from Marketing Cloud data to support recurring measurement and audience analysis.
  • Support customer data platform-related measurement, including behavioral triggers, audience expansion, and activation reporting.
  • Lead customer segmentation, lifetime-value, and loyalty/defection analysis to inform audience prioritization.
  • Design and execute A/B and multivariate tests across CRM and digital programs, from hypothesis through readout.
  • Design and run holdout and incrementality tests using control-group methodology to isolate CRM-driven lift.
  • Apply statistical methods, including regression, hypothesis testing, and forecasting, to validate performance drivers and forecast customer behavior.
  • Maintain the account's test-and-learn roadmap and translate results into optimization recommendations.
  • Partner with business intelligence and engineering teams on executive dashboards in Domo, Tableau, and Power BI serving agency and client stakeholders.
  • Identify insights through analysis of CRM, customer, and website behavioral data, surfacing trends, opportunities, and performance drivers for stakeholders.
  • Translate analytical output into commercially framed recommendations for senior stakeholders.
  • Present findings in recurring client meetings and executive readouts.
  • Collaborate with CRM strategists, developers, and creative teams to inform campaign planning and optimization with data.
  • Partner with analytics, CRM, media, customer experience, and technology teams across agency and client organizations.
  • Guide analytical priorities and delivery standards across supporting analyst resources.
  • Partner with the Group Director, Customer Experience Measurement & Analytics, to support measurement initiatives across CRM, customer journeys, and digital experiences.
  • Deliver reliable, decision-ready CRM measurement and reporting across all lifecycle programs.
  • Maintain a consistent test-and-learn cadence, including holdout and incrementality testing, with documented results feeding campaign optimization.
  • Help keep segmentation and audience logic accurate, current, and aligned to client campaign needs.
  • Serve as the day-to-day analytics point of contact trusted by client CRM stakeholders.
  • Help evolve the CRM program toward best-in-class measurement, testing, and audience intelligence practices.
  • Contribute to a more connected view of customer performance by integrating CRM and website engagement insights into ongoing reporting and optimization recommendations.
Desired Qualifications
  • Experience in automotive or another complex customer-lifecycle business.
  • Familiarity with customer data platform measurement and activation reporting.
  • Experience with attribution modeling and paid media measurement.
  • Experience analyzing website, CRM, and customer journey data to support optimization recommendations.
  • Agency experience with executive client stakeholders.

About the company

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Kansas City, Missouri

Founded

1992

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Simplify's Take

What believers are saying

  • VML won KitKat Heist's PR Grand Prix at Cannes 2026, boosting pitch credibility.
  • Eyeglass World hired VML on September 8, 2026, signaling fresh client demand.
  • African Parks chose VML South Africa on September 22, 2026, expanding purpose-led digital work.

What critics are saying

  • WPP cut up to 1,000 jobs in 2026; VML back-office roles face another round.
  • WPP H1 2026 net sales fell 4.7%; VML lives inside that shrinking platform.
  • AI commoditizes agency work fast; clients buy WPP Open capabilities, not agency headcount.

What makes VML unique

  • VML won Cannes 2026 Creative Network #2 and a Titanium for Oreo Cows.
  • VML New York topped One Show 2026 rankings, proving global creative depth.
  • VML South Africa won African Parks' digital mandate, showing local-market execution across 55+ markets.

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Benefits

Hybrid Work Options

Flexible Work Hours

Company News

PR Newswire
Sep 24th, 2026
Terrific appoints senior Havas executive Alberto Canteli Suarez as President and Chief Commercial Officer.

Terrific appoints senior Havas executive Alberto Canteli Suarez as President and Chief Commercial Officer. 24 Sep, 2026, 17:00 IDT Dubai-based executive will lead global growth for the social commerce infrastructure company as it expands into the Middle East DUBAI, UAE, Sept. 24, 2026 /PRNewswire/ - Terrific today announced the appointment of Alberto Canteli Suarez as President and Chief Commercial Officer, effective September 1, 2026. Canteli joins from Havas, where he spent 26 years in leadership roles across Europe, the Middle East, Africa and Southeast Asia. Working with founder and CEO Israel Grintz, he will lead Terrific's global commercial strategy, enterprise growth, agency and operator partnerships, and market expansion. The Middle East expansion starts with the UAE. Terrific is an international company with bases in Dubai, Mexico City and Paris, clients across North America, Latin America and Europe, and partnerships in Brazil, Japan and India. Terrific is built as infrastructure, not as a single app or channel. It brings the formats audiences use on social platforms, from short video and live streams to feeds, polls and chat, to a company's own website, and makes every moment shoppable. Brands turn attention into conversion. Media companies add participation and a new monetization layer. Both own the audience, the content, the data and the transaction. "Platforms rent your audience back to you at best, and to your competitors at worst," said Grintz. "Companies need to own their data, own their content and run their own community. We built Terrific so they can. Alberto has spent his career on the side of the industry that buys attention, and he knows why ownership matters." "I chose Terrific because it addresses a real commercial problem," said Canteli. "Brands and media companies create enormous attention through social content, but they need to turn that attention into conversion, data and long-term customer value inside properties they control. I am joining to build, learn and scale alongside Israel and the team." Canteli works alongside Chief Business Officer John Edward Arnott Lynn, former CEO of VML Latin America and Grey Group Spain. About Terrific Terrific is owned social commerce infrastructure for brands, retailers and media companies. It lets them run their own social experience, from live shopping to shoppable video and interactive feeds, on the websites they own, keeping the audience, data and revenue. Its AI layer helps plan, run and optimize every experience. Learn more at www.terrificlive.com. SOURCE Terrific Innovation

The Agency d.o.o.
Sep 24th, 2026
The KitKat Heist helps VML UK and KitKat lead Gerety's 2026 global rankings.

The KitKat Heist helps VML UK and KitKat lead Gerety's 2026 global rankings. Gerety's new Global Titles recognise the companies behind this year's awarded work. VML UK was named Agency of the Year, while NoA took both independent titles and Amazon Cross-Channel Marketing led the in-house ranking. Reading Time: 2 mins read One campaign helped put both an agency and a brand at the top of the Gerety Awards global rankings. After The KitKat Heist won two Grand Prix, VML UK was named Global Agency of the Year and KitKat took Global Brand of the Year. The announcement gives a broader view of this year's results. Gerety had already revealed the winning campaigns and the companies leading each region; its Global Titles now recognise the agencies, networks, production companies and brands whose credited work performed strongest worldwide. VML was named Global Network of the Year, reflecting awarded work from its agencies across multiple markets. The network also took regional titles in North America, Latin America and Europe. The two independent titles went to the same group. Stockholm-based NoA Åkestam Holst was named Global Independent Agency of the Year, while NoA took Global Independent Network of the Year. "We come from a small market, but we've never had small ambitions," said Stephanie Moradi, Creative Director at NoA Åkestam Holst. "To be named the world's Independent Agency of the Year is an incredible recognition of everyone at NoA | Åkestam Holst, and proof that great ideas can travel a very long way." TEMPOMEDIA led the worldwide production company ranking, earning the title of Global Production Company of the Year based on its credits across awarded work. Amazon Cross-Channel Marketing was named Global In-House Agency of the Year. Gerety calculates the titles using points for Grand Prix, Gold, Silver, Bronze and shortlisted entries. Points are assigned according to the official credits, so the rankings recognise the companies responsible for the work, regardless of who submitted it. More than 250 judges from over 50 countries took part in this year's awards. The new ranking also shows why The KitKat Heist remains central to the 2026 results. Its two Grand Prix were first a win for a campaign; in the global tally, they helped carry both VML UK and KitKat to the top of their fields.

Media Update
Sep 22nd, 2026
African Parks appoints VML South Africa as digital agency partner.

African Parks appoints VML South Africa as digital agency partner. 22 Sep 2026 10:00 Marketing 85 Conservation NGO African Parks has partnered with VML South Africa with the aim to share the stories, celebrate the partnerships and highlight conservation outcomes across its portfolio. Through the partnership, African Parks aims to deepen engagement with supporters and audiences around the world, bringing greater visibility and understanding to the long-term work being undertaken with governments, local communities and other partners to conserve some of Africa's most critically important landscapes. Africa is home to a quarter of the world's biodiversity. Well-managed protected areas can help safeguard this natural heritage while supporting ecological, social and economic resilience over the long term. As a non-profit conservation organisation, African Parks says it takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. It manages 24 protected areas in 13 countries, covering more than 20-million hectares across terrestrial and marine landscapes. African Parks has appointed VML South Africa to support its digital strategy and help tell these stories more effectively. "We chose to partner with VML because they combine deep African insight with strong digital expertise and the reach of a global network," says Simon Camerer, Director of Marketing at African Parks. "Their presence in many of the markets where we work gives them a valuable understanding of our context. We look forward to working together to tell the stories of these landscapes, and the people and partnerships behind them, with greater clarity and impact." Growing digital storytelling. VML's remit includes B2B and B2C digital marketing strategy and communications, website and mobile design and development, social media and CRM. Advertising will be supported by VML's sister agency, WPP Media. "We are really excited to be partnering with African Parks," says Astrid Ascar, New Business Director at VML South Africa. "The combination of rich storytelling and digital craft is such a natural fit for us, and the opportunity to build awareness of the tremendous and challenging work being done across Africa has touched a very personal and passionate chord in our teams." "This is work that marketers embrace - a combination of craft and creativity that can truly make a difference for generations to come," adds Ascar. Across the protected areas where African Parks works, 83% of key species have increased or stabilised populations, 69% achieved in the Constituency for Conservation Index (reporting a positivity score of people's perceptions and attitudes towards the protected area), and there have been almost 200 000 paying visitors to the parks (of which 59% were local). These outcomes are underpinned by long-term partnerships with governments and local communities, locally grounded decision-making and strong national representation: 97% of employees are nationals of the countries in which they work. The digital partnership will help share this work and the people behind it with audiences locally and globally. "Digital channels are central to how we communicate African Parks' purpose and the work of our partners and teams," concludes Camerer. "Through this partnership with VML, we aim to tell these stories more effectively, engage new and younger audiences, and deepen understanding and support for long-term conservation across Africa." *Image courtesy of contributor African Parks VML South Africa Simon Camerer WPP Media Astrid Ascar Conservation Digital Strategies Cheryl hunter. No information available

MarTech360
Sep 22nd, 2026
VML names Mike Elenterio as Strategy Director.

VML names Mike Elenterio as Strategy Director. VML has named Mike Elenterio as Strategy Director, bringing his experience in brand strategy, advertising, and experiential marketing to the agency. Elenterio joins VML after working at Giant Spoon, where he served as Director, Strategy. His work there included strategic responsibilities across brand and experiential campaigns, including HBO's "House of the Dragon" campaign, where he was credited as part of the strategy team. His background places him across strategy and creative marketing, with experience working on campaigns that connect brands with cultural moments and audience experiences. The move to VML adds another layer of strategic experience to an organization that brings together brand experience, customer experience, commerce, data, technology, and creative capabilities. The Strategy Director role comes as agencies continue to broaden the scope of strategic planning. Rather than focusing solely on traditional brand positioning, strategy teams increasingly work across customer journeys, commerce, data, digital experiences, and integrated campaign planning. VML's current strategy roles reflect this wider remit, with strategic leaders expected to connect business challenges with audience insights, research, omnichannel planning, measurement, and creative development. The agency also incorporates AI tools into its strategic workflows as part of its broader technology approach. Elenterio's move therefore adds experience from the experiential and creative agency environment to VML's strategy organization. His previous work across cultural and experience-led campaigns also reflects the growing overlap between brand strategy, creative development, and audience engagement. The appointment comes as advertising agencies continue to evolve strategy functions around increasingly connected marketing disciplines, with data, technology, commerce, and creative execution becoming more closely integrated into planning and client work.

Campaign Brief Asia
Sep 15th, 2026
THE WORK 2026 ASIA HOT LIST #11: VML Singapore.

THE WORK 2026 ASIA HOT LIST #11: VML Singapore. September 15 2026, 12:52 pm BY Adam Shaw No Comments Who are the hottest creative performers in Campaign Brief's The Work 2026? Ahead of this week's highly anticipated release of CB's The Work, Campaign Brief Asia will spend the next few days showcasing the work of the top creative agencies in Asia that made The Work 2026 Top 12 Asia Hot List... VML Singapore has ranked #11 in Asia with 23 Acceptances, in large part due to a number of impressive LUX campaigns, including 'Reclaim Her Name', 'LUX My Algorithm', 'Mash Up', 'Chin Up' and 'My Like First'. One of the agency's top campaigns was Ministry of Home Affairs Singapore's 'Closer Than Campaign Brief As Think', which scored five Acceptances. Work for Caltex, PSlove, Scoot and Singapore Tourism Board also made the cut. This year 245 ad agencies and production companies entered Campaign Brief's The Work 2026. This year there were 4,230 entries overall (slightly down from 4,349 from last year, but up from 4,189 entries in 2024), with the most entries coming from Australia (947), Thailand (815), India (739), Philippines (692), Malaysia (260), Taiwan (176), China (144) and Singapore (126). Register for FREE HERE and receive the Campaign Brief Asia Daily Bulletin to be among the first in Asia to see the results.