Distro

Worldwide talent sourcing, interviewing, payroll automation

Associate Vice President of Client Success

Customer SuccessConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listed

About the Job

Requirements

A college degree is required, or at least four years of PEO, ASO, HCM, or multistate experience is preferred, or an equivalent combination of experience, skills, and education, including relevant non-traditional degree programs or job training programs.
At least two years of management experience is required.
Experience using Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications as needed.
Strong communication and interpersonal skills to collaborate across teams and build positive working relationships.
Strong time-management skills and ability to prioritize effectively in a fast-paced environment.
Ability to collaborate with internal departments to support seamless operations and workflow coordination.
Sound decision-making abilities, including evaluating complex information and determining appropriate actions.
Ability to maintain strict confidentiality and handle sensitive information professionally and discreetly.
Leadership skills, including training, mentoring, and developing high-performing teams.
Attention to detail, including reviewing printed documents and ensuring quality and accuracy.
Regular onsite attendance is required.
Some domestic travel may be required for team onsite meetings, client visits, customer events, industry conferences, and training sessions.
Certified Payroll Professional certification is preferred.

Responsibilities

Provide leadership and oversight for regional team members, including performance management, KPI monitoring, coaching, and ongoing training and development.
Collaborate with executive leadership to design, implement, and refine organizational processes, procedures, and strategic initiatives to enhance service operations.
Manage and cultivate relationships with regional clients, serve as a trusted escalation contact, and support successful long-term partnerships.
Oversee client health and retention efforts by monitoring weekly trends, consulting on products and services, and ensuring proactive client maintenance.
Lead managers to ensure consistent operational performance and alignment with organizational goals across the nationwide service structure.
Develop and implement strategies and policies that support operational efficiency, scalability, and service excellence.
Train, coach, and communicate with departmental employees to support clarity, alignment, and continuous development.
Collaborate with departmental leaders, mentors, and new clients, contributing to manager development and the overall service infrastructure.
Lead renewal forecasting and pipeline management, ensuring accurate visibility into renewal timing, risk, and expansion opportunities.
Ensure the Client Success team monitors usage, feature adoption, and engagement trends to identify growth and risk signals.
Build and maintain relationships with team members and peers across disciplines to coordinate communications and services affecting clients.
Assist in organizing and maintaining shared team resources, including checklists, templates, and reference materials.
Attend webinars and training to stay current on company and departmental best practices.
Complete projects and other duties assigned by the supervisor.

Desired Qualifications

At least four years of PEO, ASO, HCM, or multistate experience is preferred as an alternative to the college-degree requirement.
Certified Payroll Professional certification is preferred.

Salary Range: 0 to 0 (Currency: USD) (Pay period: per-year-salary)

• Position: Associate Vice President (AVP) of Client Success — Provides strategic leadership to regional success teams, driving operational excellence, client satisfaction, and organizational efficiency across a nationwide footprint. Oversees managers and high-impact service functions, manages relationships with key clients, and acts as a strategic partner in optimizing processes, strengthening compliance, and enhancing cross-departmental collaboration.

•

• Essential Duties and Responsibilities:

• Provide leadership and oversight for all team members within the assigned region, including performance management, KPI monitoring, coaching, and ongoing training and development.

• Collaborate with executive leadership to design, implement, and refine organizational processes, procedures, and strategic initiatives that enhance service operations.

• Manage and cultivate strong relationships with regional clients, acting as a trusted escalation contact and ensuring successful, long-term partnerships.

• Oversee client health and retention efforts, including monitoring weekly trends, consulting on products and services, and ensuring proactive client maintenance.

• Provide leadership to managers, ensuring consistent operational performance and alignment with organizational goals across the nationwide service structure.

• Develop and implement strategies and policies that support operational efficiency, scalability, and service excellence.

• Train, coach, and communicate effectively with departmental employees, ensuring clarity, alignment, and continuous development across the team.

• Collaborate cross-functionally with departmental leaders, mentors, and new clients, contributing to the growth and development of managers and the overall service infrastructure.

• Lead renewal forecasting and pipeline management, ensuring accuracy and visibility into renewal timing, risk, and expansion opportunities.

• Ensure the Client Success team proactively monitors usage, feature adoption, and engagement trends to identify growth and risk signals.

• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement.

• Some domestic travel may be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases public transportation.

• Marginal Functions:

• Build, maintain, and promote relationships with team members, peers across disciplines, and other company team members to ensure effective coordination of communications and services affecting clients.

• Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.

• Attend webinars and training to stay up to date on best practices related to the company and department.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.

• Strong time-management skills, with the ability to prioritize effectively in a fast-paced environment.

• Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.

• Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.

• Sound decision-making abilities, including evaluating complex information and determining appropriate actions.

• Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.

• Proven leadership skills, including the ability to train, mentor, and develop high-performing teams.

• High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.

• Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

• Education & Experience:

• College degree required or at least four (4) years of PEO, ASO, HCM, multistate experience preferred, or an equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs or job training programs).

• At least two (2) years of management experience required.

• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

• Required Licenses and/or Certifications:

• Certified Payroll Professional (CPP) preferred.

• Created By: J.Gjika and A.Longo — March 2, 2026 — Version: 1

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About the Company

Distro

Worldwide talent sourcing, interviewing, payroll automation

Distro is a platform that helps companies find and match with software talent from over 200 countries, enabling interviews, hiring, and automated payroll all in one system. It works by connecting employers with a global pool of vetted developers, coordinating interview scheduling and evaluations, and then handling employment paperwork and payroll through an integrated workflow. The company differentiates itself by offering truly global reach (access to talent across 200+ countries) along with end-to-end hiring and payroll automation in a single platform, rather than relying on separate staffing services, marketplaces, or fragmented tools. Its goal is to simplify hiring and paying international software developers, helping tech teams grow by accessing quality talent worldwide with a streamlined, automated process.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Lehi, UT
Founded: 2021

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