Lead Salesforce Business Operations

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Own the Salesforce business roadmap and prioritized product backlog for Commercial Operations.
• Define and prioritize capabilities supporting customer acquisition, engagement, conversion, ordering, delivery, and ownership support.
• Translate commercial processes and customer experience requirements into clear business, data, workflow, automation, and integration requirements.
• Partner with IT, Salesforce architects, administrators, developers, program managers, and implementation partners to deliver scalable solutions.
• Design lead management, customer engagement, case management, campaign execution, and operational handoff processes that can scale to national sales volumes.
• Lead cross-functional program planning, including scope, dependencies, milestones, governance, testing, launch readiness, adoption, and post-launch optimization.
• Establish governance for enhancement prioritization, release management, change control, data quality, and platform performance.
• Develop reporting and dashboards that provide visibility into funnel performance, customer engagement, sales productivity, conversion, and operational execution.
• Identify, prioritize, and implement AI-enabled Salesforce capabilities that improve lead prioritization, customer and employee workflows, service effectiveness, forecasting, and commercial decision-making.
• Establish business requirements and guardrails for responsible AI use, including data quality, privacy, transparency, human review, adoption, and measurable business value.
• Drive alignment across Marketing, Digital Product, Digital Sales, Fulfillment, Retail Operations, Customer Support, and IT.
• Identify opportunities to simplify processes, automate repetitive work, and improve the customer and employee experience.
• Prepare executive-level updates on the platform roadmap, implementation progress, key decisions, risks, dependencies, and commercial readiness.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in Business, Technology, Information Systems, Engineering, Operations, Marketing, or a related field.
• 12+ years of relevant experience leading Salesforce, CRM, commercial technology, or sales operations initiatives.
• Proven experience serving as a Salesforce business owner, product owner, or implementation lead in a complex organization.
• Strong understanding of lead lifecycle management, customer engagement, campaign execution, sales funnel management, conversion measurement, and operational handoffs.
• Experience translating business and operational processes into detailed platform requirements and scalable solutions.
• Hands-on experience partnering with Salesforce administrators, developers, architects, technology teams, and systems integrators.
• Experience with Salesforce Sales Cloud and/or Service Cloud; familiarity with Marketing Cloud, Data Cloud, Experience Cloud, MuleSoft, Tableau, or comparable platforms is preferred.
• Experience evaluating or implementing AI-enabled CRM capabilities, such as predictive insights, intelligent automation, generative AI, agent-based workflows, or AI-supported customer engagement.
• Understanding of responsible AI principles, including data governance, privacy, transparency, human oversight, and performance measurement.
• Demonstrated ability to manage complex, cross-functional initiatives with multiple business owners, technical teams, integrations, and competing priorities.
• Experience building systems and processes in a greenfield, high-growth, or rapidly scaling environment.
• Strong analytical, communication, stakeholder management, and executive presentation skills.
• Experience implementing Salesforce in automotive, direct-to-consumer, e-commerce, retail, marketplace, telecommunications, financial services, or another high-volume consumer environment.
• Experience supportinga major commercial launch or scaling operations from pilot activity to national volume.
• Salesforce certifications such as Administrator, Business Analyst, Platform App Builder, or Sales Cloud Consultant.
• Experience with agile product development, Jira, Confluence, release management, and external implementation partners.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: IC7