Automation & AI Analyst

We're hiring an Automation & AI Analyst to build and own the connective tissue between our platforms: integrating our CRM (Zoho) with the tools around it, onboarding new SaaS systems, and designing end-to-end automations that move and transform data from our data warehouse into downstream SaaS systems. You'll build these flows to be trustworthy by design and resilient, using logs to catch failures and improve. This is a hands-on role for someone self-driven, comfortable working directly with stakeholders to turn needs into working automation, and excited to bring an AI-first point of view to how we solve problems.

Responsibilities

• Integrate platforms & onboard tools - Build and maintain connections between the Zoho CRM and the tools around it, and evaluate and onboard new SaaS platforms (e.g., Spiff) into our ecosystem.
• Design automations end to end - Build data and process automations from scratch that move and transform data from Databricks into downstream systems (e.g., Kyriba), owning them from design through production.
• Build in quality & human-in-the-loop controls - Embed intermediate data-quality checks and alerting into every flow, and implement approval gates where results are reviewed and signed off by a human on a dashboard before being committed.
• Make flows self-healing & observable - Work with logs to detect errors, retry transient failures automatically, and route anything unresolved into a review flow - so issues surface and resolve without silent data loss.
• Partner with stakeholders & drive improvements — Translate stakeholder needs into working automation, operate independently without needing to be unblocked, and proactively bring AI-driven approaches to how problems get solved.

Qualifications

• Python - strong scripting and automation, including consuming and building REST API integrations (authentication/tokens, pagination, rate limits), and parsing and reshaping JSON into target schemas.
• API & systems integration - comfortable wiring systems together and matching data to a destination's required format; thoughtful about failure handling, retries, and not passing bad data downstream.
• Databricks - building and running data/automation pipelines (Spark / SQL).
• AI / LLMs - practical use of AI tools to build and accelerate automation, and a point of view on where AI can add value.
• Observability - working with logs and monitoring to diagnose and recover from errors.
• Self-driven - makes progress autonomously and unblocks themselves rather than waiting to be unblocked.
• Methodical problem-solver - reads errors, reasons through them, and debugs calmly under pressure.
• Desirable (a plus) hands-on experience with Zoho (CRM and its APIs), Infrastructure know-how (containers/Docker, AWS),  Experience onboarding or integrating SaaS platforms,

Benefits

• Benefits may vary by country
• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks