Front Desk Agent - Room Division

Mandarin Oriental, Costa Navarino is looking for a Front Desk Agent to join our Room Division team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Room Division Department, the Front Desk Agent will be responsible for providing exceptional guest service from arrival to departure, ensuring a smooth and personalized experience in accordance with Legendary Quality Experiences. This role includes handling check-ins, check-outs, and guest inquiries while maintaining accuracy in billing and communication across departments. The Front Desk Agent reports to the Front Desk Manager.

As Front Desk Agent, you will be responsible for the following duties:

• Provide courteous, efficient service and ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs) and Forbes standards.
• Welcome and register guests promptly, ensuring a smooth arrival experience and escorting them to their rooms when necessary.
• Coordinate also with other departments the delivery of special requests for seamless experience.
• Address and record guest preferences.
• Have an accurate overview and organization of daily and next-day arrivals and departures.
• Handle guest billing, payments and invoicing in compliance with Greek law and hotel policies.
• Manage phone calls and guest correspondence including mail and messages.
• Maintain thorough knowledge of hotel facilities, services, and promotions.
• Support colleagues and demonstrate teamwork to ensure service excellence.
• Perform other reasonable duties assigned by management.

As Front Desk Agent, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Minimum 2-year experience in the luxury hospitality industry in the same or similar position.
• Proficiency in English, with an additional language preferred.
• Good computer skills. HMS, Alliants or Alice knowledge is preferred.
• Driving license is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?