Lead Service Engineer - ATM Network Solutions

• You serve as the primary contact for customers on a 3rd-level/vendor support level, analyzing and resolving system issues.
• You plan and execute system updates and enhancements for complex IT systems.
• Through your close collaboration with customers, you understand their operational requirements and contribute to the continuous improvement of our products.
• You participate in international projects in cooperation with subsidiaries and partner companies.
• You review technical solutions against security requirements, assess necessary measures, and implement them.
• Within project teams, you coordinate engineering activities, monitor their implementation, and evaluate their impact on customer outcomes.

• You have completed education with a focus on Computer Science, Network Engineering, or a related field, and bring at least 10 years of professional experience in Service Engineering or System Engineering.
• You combine strong technical skills with analytical thinking and a collaborative mindset, and you remain calm and solution-oriented even in critical situations.
• You are able to analyze complex issues and communicate them clearly and effectively to different audiences.
• You have a strong interest in customized solutions, virtualization, and network technologies, and you stay up to date with the latest developments in these areas.
• Technologies that are part of your profile include Linux Red Hat, hypervisor platforms (VMware, Linux KVM), scripting languages (e.g., Python, Bash), network protocols (TCP/IP, SIP, HTTP), as well as tools such as Wireshark, Nessus, and Session Border Controllers (SBCs).
• You enjoy working directly with customers and are willing to travel internationally (approximately 25%). Therefore, you have excellent English communication skills.

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.