Customer Service Manager

Job Description

This position manages the Syracuse-based Customer Service Team by establishing clear goals, strategies, and operational initiatives to drive divisional metrics and long-term organizational growth. Operating in a fast-paced, high-volume environment, this role requires an energetic leader with exceptional team-building, communication, and people management skills. Deep product or operational knowledge in workwear or team sports, alongside a strong background in retail management, is highly preferred to support Central New York's commercial and sports market demands.

Position Work Arrangement: On-site 

• Attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews.

• Oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows.

• Serve as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication.

• Continuously analyze workflow efficiency, resolve operational bottlenecks, track key performance indicators (KPIs), and administer operational budgets.

• Partner closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serve as a direct communication bridge to senior enterprise leadership.

Qualifications

• 3+ years of customer service or operations management experience in a fast-paced environment.

• Strong background and leadership experience in retail management strongly preferred.

• Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.

• Proven track record of team building, staff retention, talent development, and conflict resolution.

• Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills.

Additional Information

The salary range for this position is $106,275 - $141,700 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, state, and federal laws.