Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingPosted on Nov 12

Full-timeSvenstrup, DenmarkNo salary listedIn-person

About the Job

Requirements

Relevant experience in a customer-facing role delivering excellent service, preferably in a technical or automotive environment.
Ability to thrive in a fast-paced, changing environment with multiple priorities while maintaining attention to detail.
Excellent communication skills and ability to establish and maintain strong working relationships with internal stakeholders and customers.
Ability to work effectively in a team-based environment and achieve common goals.
Problem-solving skills and ability to take initiative and be proactive.
Digital proficiency and ability to adopt and adapt quickly to new technology and systems.
Good knowledge of Microsoft Office.
Ability to communicate, read, and write effectively in English and Danish.
Valid driving license and a safe driving record, which must be maintained.

Responsibilities

Communicate with customers through digital channels and face-to-face as a Tesla ambassador, providing scheduling and status updates, waiter updates, and payment requirements.
Educate customers on Tesla products and the Tesla app, and answer questions using customer-friendly language.
Maintain a tidy, presentable customer-facing area, including the customer lounge and service entrance, and organize the parking lot.
Manage the service fleet by performing damage audits, flagging service requirements, and cleaning cars.
Facilitate service test drives, represent new products, and support additional sales.
Manage unscheduled appointment arrivals and unexpected on-site issues to ensure smooth workshop operations.
Maintain knowledge of Tesla products and service operations to perform basic visual diagnostics and accurately record repair orders in systems.
Partner with internal teams, including technicians, to ensure customers' cars are serviced efficiently and seamlessly.
Perform additional responsibilities as assigned to meet business needs.

Desired Qualifications

Relevant customer-facing service experience, preferably in a technical or automotive environment.

Category	Vehicle Service
Location	Svenstrup J
Requisition ID	289166
Type	Full-time

Job Description

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

Job Responsibilities

Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, Tesla App, and answer any questions using customer friendly
language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and
organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating
additional sales
Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth
operations of the workshop
Maintain a good understanding of Tesla’s products and service operations to perform basic, visual
diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced
efficiently and seamlessly
Perform additional responsibilities as assigned to meet business needs

Job Requirements

Relevant experience in a customer facing role delivering excellent service, preferably from a
technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining
attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships
with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English and Danish languages
Must have and continue to maintain a valid driving license and safe driving record

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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