Software Engineer - Operations

About Fanatics

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Collectibles

Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide. As part of the global Fanatics platform, we're rebuilding how collectors discover, buy, sell, and experience their hobby with world class technology and product experiences.

As part of Fanatics’ continued global growth, we are establishing a new technology hub in Mexico City focused on operational excellence, platform scalability, trust, and customer experience. This team partners closely with Customer Experience (CX), Trust & Safety, Fraud Prevention, Payments, and Financial Operations organizations to build scalable systems and operational tooling that support millions of users and transactions globally.

The Role

As a Software Engineer, you will contribute to the development of operational platforms, automation systems, integrations, and tooling that improve customer support workflows, trust and safety investigations, fraud detection operations, and financial operations efficiency.

• Design, build, test, and maintain backend services, APIs, integrations, and operational tooling
• Support operational workflows across CX, Trust & Safety, and Financial Operations platforms
• Develop automation solutions that reduce manual operational effort and improve scalability
• Partner cross-functionally with operations teams to translate business workflows into technical solutions
• Participate in technical design reviews and architecture discussions
• Contribute to service reliability, observability, monitoring, and operational excellence initiatives
• Write clean, maintainable, and testable code following engineering best practices
• Support incident investigation, troubleshooting, and root-cause analysis
• Participate in agile planning, sprint execution, and continuous improvement initiatives
• Mentor and support junior engineers where appropriate

Basic Qualifications

• 4+ years of professional software engineering experience
• Experience building backend systems and APIs using Python, Java, Kotlin, or Go
• Experience with AWS cloud services
• Experience with relational and/or NoSQL databases
• Strong debugging, troubleshooting, and problem-solving skills

Code-Writing Contribution
Code-writing is a core expectation for Software Engineers. This role requires hands-on development of production-grade backend services, operational tooling, APIs, automation workflows, and platform integrations.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers