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Concentrix

Global BPO offering customer engagement services

Lead Generation Representative

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Excellent English and local-language business communication and writing skills, depending on the market.
  • A minimum academic qualification of a diploma or degree, or equivalent work experience.
  • 0.5 to 2 years of telemarketing experience in the technology sector; experience in IT lead generation is preferred.
  • A good understanding of basic information technology, print, personal computer and related services portfolios, the customer buying cycle, and BANT.
  • A proven track record within a telemarketing team in the assigned market.
  • Previous use of a customer relationship management sales module, such as Salesforce CRM.

Responsibilities

  • Demonstrate the value and benefits of the client’s products or services through customer engagement, primarily by selling or renewing contracts and articulating product or service value.
  • Specialize in small and medium-sized business and mid-market account profiling, lead generation, and sales prospecting to generate sales-qualified leads and opportunities from assigned account lists and territories through high-volume cold calling and other viable channels.
  • Conduct lead-conversion and lost-lead engagement to capture feedback on purchase and non-purchase decisions.
  • Call, qualify, and convert sales-qualified leads from market penetration campaigns and lists within service-level agreements.
  • Execute strategies, work toward objectives and activity metrics, and contribute input to successful execution.
  • Build relationships and communicate with information technology and management-level contacts at assigned accounts.
  • Generate hot, warm, and cold leads and hand them over to the sales team.
  • Own and qualify a call-plan list of accounts in the customer relationship management system or Excel; review the plan and conduct calls and other activities to uncover lead opportunities.
  • Manage leads according to call-center business-process standards, generate sufficient sales-qualified leads through opportunities for sales closure, and profile account lists.
  • Maintain awareness of product conditions, current offerings, updates, and promotions, and keep product-portfolio knowledge up to date.
  • Liaise with sales, manage effective handovers, and follow up to ensure timely closure of opportunities in the customer relationship management system.

Desired Qualifications

  • Experience in IT lead generation is preferred.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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