Web Production Intern

Please note that we do not offer visa sponsorship for this position

POSITION SUMMARY:

The National Life Group Internship Program was developed to provide real workplace learning and growth opportunities for undergraduate students. Over the years the program has provided students with the opportunity to engage in meaningful, career-relevant work at National Life Group in preparation for full-time employment.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion. 

RESPONSIBILITIES:

National Life Group is seeking a detail-oriented and technically curious Web Production Intern to join our Digital Marketing team. This role will support the Web and Digital Experience team with recurring website updates in Sitecore, including banner changes, approved text and image updates, document replacements, link corrections and other lower-complexity production work.

The Web Production Intern will contribute to active website requests while gaining hands-on experience with enterprise content management, web quality assurance, accessibility and digital workflow practices. The role will also complete basic HTML and CSS adjustments within established templates and components, helping the team deliver accurate and consistent updates across the website.

The ideal candidate has working knowledge of HTML and CSS, strong attention to detail, an interest in web production and digital experience, and the ability to follow defined requirements and quality

Support Sitecore Content Production

• Update, replace and remove website banners based on approved requests.
• Make approved text, image and link changes within existing pages and components.
• Replace documents and correct broken or outdated links.
• Complete basic HTML and CSS adjustments within established templates and patterns.
• Correct headings, page titles, metadata and content formatting as directed.
• Maintain consistency with National Life Group brand, content and web standards.

Perform Website Quality Checks

• Review updated pages on desktop and mobile to confirm content, layout and responsive behavior.
• Check links, document downloads, images, headings and formatting before work moves to review.
• Apply basic web accessibility practices, including clear heading structure, useful link text, image alternative text and readable content formatting.
• Compare completed work with approved requirements and document any issues that need additional support.

Work Within Established Processes

• Complete clearly defined assignments managed through Workfront.
• Maintain accurate task status, progress updates and completion notes so work remains visible to the team.
• Communicate missing information, questions or blockers promptly.
• Follow established review and publishing processes. All work will be reviewed before it is published.
• Use approved copy and assets. The role will not make compliance decisions, create unapproved copy, complete complex development or build new Sitecore components.

Collaborate Across the Organization

• Work with the Web and Digital Experience team to understand requirements and complete website updates accurately.
• Partner with content owners, designers, marketers and subject matter experts when additional context is needed.
• Participate in team working sessions, page reviews and quality assurance activities.
• Support routine production requests while learning how web governance, accessibility and regulated content review shape digital work.

QUALIFICATIONS:

• Current college student pursuing a degree in Web Design or Development, Computer Science, Information Systems, Digital Media, Marketing Technology, Communications or a related field.
• Working knowledge of HTML and CSS.
• Experience with a content management system; Sitecore experience is helpful but not required.
• Basic understanding of responsive design and web accessibility.
• Strong attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established requirements, processes and review standards.
• Strong written and verbal communication skills.
• Organized, responsive and comfortable managing multiple assignments and deadlines.
• Ability to take direction and feedback and apply it consistently.
• Curiosity about digital experience, content operations and enterprise web platforms.

AI Proficiency Expectations

At National Life Group, we view AI as an enabler of human potential.  We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All associates are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention, and intellectual property.

Core Competencies

• Service Focus - Demonstrates a client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Decision Making - Makes sense of complex information, critically evaluates, and creates solutions.
• Results Oriented - Sets performance and personal goals; Driven to meet or exceed goals and objectives.
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.
• Demonstrates Learning Agility - Enhances skills and knowledge through continuous learning; Focuses on personal results by establishing stretch goals; Seeks feedback and changes accordingly.
• Establishes Relationships - Builds partnerships with others to instill trust, collaborate, and meet shared objectives.
• Communicates Effectively - Actively listens, conveys messages to meet different audience needs, and remains open to new ideas and opinions.
• Fosters Diversity - Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.

What you will gain:

This internship provides hands-on experience working as part of an in-house Digital Marketing team and an opportunity to understand how a large organization manages and improves its public website.

You will gain experience in:

• Enterprise website production in Sitecore
• HTML and CSS updates within an established design system
• Responsive website quality assurance
• Web accessibility and content quality practices
• Workfront-based intake, documentation and task management
• Cross-functional collaboration and review processes
• Web governance, publishing controls and regulated content operations
• Translating business requirements into accurate website updates

Most importantly, you will contribute to real website work, build practical web production skills and learn alongside a team responsible for delivering a clear, accurate and accessible digital experience for National Life Group audiences.

PROGRAM HIGHLIGHTS:

• 10-week paid internship (June 1 - August 6) with formal orientation and onboarding
• Networking opportunities with peers and leaders throughout the summer
• Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event
• Presentation skills coaching sessions
• Learning opportunities throughout program
• Access to mentors (former program participants)

Hourly Pay Range 19 - 28 USD