Fashion Partner Business Performance & Operations Manager

About the role

As the Fashion Partner Business Performance & Operations Manager, you will support the execution of retail projects, operational initiatives, and boutique opening projects across the Fashion Partner boutique network in the Middle East.

Working closely with the Fashion Retail Partner Manager, who retains overall strategic and business accountability for the partner boutique network, you will translate priorities into structured action plans and ensure their effective implementation. You will act as a key connection point between partner boutiques and internal teams, helping to drive operational excellence, consistency, and a high-quality client experience across the network.

What impact you can create at Chanel

You will contribute to the sustainable performance and development of the Fashion Partner network by ensuring that business priorities, retail initiatives, and operational projects are executed with rigour and agility.

Through strong coordination, clear performance monitoring, and proactive follow-up, you will help partner boutiques operate efficiently, remain aligned with the Maison’s standards, and be fully prepared to deliver exceptional client experiences. You will also play an important role in ensuring the successful opening of new boutiques across the region.

Key responsibilities

Business Monitoring & Reporting

• Monitor boutique performance indicators and translate business priorities into structured follow-up and execution plans.
• Lead the consolidation of business information, dashboards, and performance reviews to support management decision-making.
• Drive the implementation and follow-up of agreed action plans.
• Support the identification of business opportunities and areas requiring operational support.

Retail Operations & Project Coordination

• Coordinate the implementation of retail initiatives and operational projects across partner boutiques.
• Drive the rollout of new tools and processes, ensuring effective adoption and implementation.
• Manage project timelines and follow up with relevant stakeholders to ensure timely delivery.
• Identify, anticipate, and escalate project risks, delays, and operational issues when needed.

Cross-Functional Coordination & Retail Support

• Act as a key coordination point between partner boutiques and internal departments.
• Facilitate clear communication and follow-up among stakeholders to support day-to-day boutique operations.
• Coordinate market visits, business reviews, and boutique meetings.
• Maintain visibility of boutique activities, operational priorities, and key actions to ensure consistency of execution and client experience.

New Boutique Opening Projects

• Lead the execution of new boutique opening projects in line with the priorities and direction set by the Fashion Retail Partner Manager.
• Manage project timelines, retro-planning, and coordination with internal and external stakeholders.
• Ensure the readiness of all operational elements ahead of openings, including training, visual merchandising, tools, logistics, and boutique set-up.
• Partner with the Retail team to ensure partner-team readiness and training ahead of each opening.

Energizers

• Bringing structure and clarity to complex, fast-moving operational environments.
• Turning business insights into practical actions and measurable follow-up.
• Coordinating diverse stakeholders around a shared objective.
• Driving projects from planning through to execution.
• Supporting the successful development of boutiques and delivering excellence for clients.
• Working in a dynamic, multicultural regional environment.

What you can bring

• At least five years of relevant experience in retail, operations, project coordination, and/or the luxury industry.
• Strong organisational, planning, and project-management capabilities.
• The ability to manage multiple priorities while maintaining attention to detail and a high standard of execution.
• Excellent communication and stakeholder-management skills, with the ability to work effectively across functions and with external partners.
• A proactive and solution-oriented mindset, with the ability to anticipate needs, take initiative, and bring actions to completion.
• Strong analytical skills and confidence using Excel and PowerPoint.
• Fluency in English and Arabic.
• Availability to be based in Dubai, with occasional travel across the Middle East.

What you will gain

This role offers the opportunity to develop a broad understanding of Fashion retail operations and business performance within Chanel’s partner boutique network across the Middle East.

You will work closely with a wide range of internal teams and external partners, strengthening your exposure to retail strategy, operational excellence, project delivery, and boutique development. You will also contribute directly to key regional initiatives and new boutique openings, while growing within a Maison that values creativity, collaboration, and long-term impact.