Zensar

Global IT services for digital transformation

VDI Support Engineer

System AdministrationConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Four to ten years of experience supporting VMware Horizon virtual desktop infrastructure environments.
Hands-on experience with Azure Virtual Desktop and/or Windows 365.
Experience providing Level 2 support in enterprise virtual desktop environments.
Experience supporting production environments and handling incident resolution, troubleshooting, and service requests.
Strong knowledge of VMware Horizon administration and troubleshooting.
Experience managing golden images, desktop pools, user assignments, and application publishing.
Good understanding of VMware vSphere, ESXi, vCenter, and virtual infrastructure concepts.
Experience with Azure Virtual Desktop, Windows 365, and Microsoft Azure services.
Knowledge of FSLogix profile management and user profile troubleshooting.
Experience with Windows 10/11 administration and endpoint management.
Familiarity with SCCM/MECM, Microsoft Intune, and application deployment processes.
Understanding of Active Directory, Group Policy, DNS, DHCP, and networking fundamentals.
Knowledge of performance tuning, capacity planning, and VDI monitoring tools.
Basic PowerShell scripting skills for administration and automation tasks.
Strong troubleshooting and analytical skills.
Ability to perform root cause analysis and problem resolution.
Ability to manage multiple priorities in a fast-paced support environment.
Strong documentation and knowledge management practices.
Ability to collaborate across technical teams.

Responsibilities

Provide Level 2 support for VMware Horizon VDI, Azure Virtual Desktop, and Windows 365 environments.
Manage and maintain VMware Horizon infrastructure, including desktop pools, golden images, user assignments, and application delivery.
Perform VDI provisioning, image management, updates, and lifecycle management activities.
Troubleshoot and resolve VDI-related incidents, including login issues, profile corruption, session disconnects, printing issues, and application performance problems.
Monitor VDI environment health, performance, and capacity to ensure an optimal end-user experience.
Execute VM sizing, resource allocation, capacity planning, and performance optimization activities.
Support VMware ESXi hosts, including firmware, BIOS, and driver upgrades, maintenance mode activities, and cluster remediation.
Assist with VMware Horizon upgrades, migrations, and infrastructure enhancement projects.
Support Azure Virtual Desktop and Windows 365 environments, including host pool management, image deployment, user provisioning, and troubleshooting.
Coordinate with SCCM, Intune, and Endpoint Management teams for application deployment, patching, compliance, and software distribution.
Perform root cause analysis for recurring issues and implement preventive measures.
Participate in incident, problem, and change management activities in accordance with ITIL processes.
Maintain technical documentation, operational procedures, and knowledge base articles.
Collaborate with infrastructure, network, security, and application teams to resolve complex issues.
Provide operational handover, status updates, and technical support during maintenance and project activities.
Ensure service levels are achieved and customer satisfaction is maintained.

Desired Qualifications

VMware Certified Professional certification.
Microsoft Azure or Azure Virtual Desktop certifications.
ITIL Foundation certification.

Experience

4–10 years of experience supporting VMware Horizon VDI environments.
Hands-on experience with Azure Virtual Desktop (AVD) and/or Windows 365.
Experience providing L2 support in enterprise virtual desktop environments.
Experience supporting production environments and handling incident resolution, troubleshooting, and service requests.

Technical Skills

Strong knowledge of VMware Horizon administration and troubleshooting.
Experience managing golden images, desktop pools, user assignments, and application publishing.
Good understanding of VMware vSphere, ESXi, vCenter, and virtual infrastructure concepts.
Experience with Azure Virtual Desktop, Windows 365, and Microsoft Azure services.
Knowledge of FSLogix profile management and user profile troubleshooting.
Experience with Windows 10/11 administration and endpoint management.
Familiarity with SCCM/MECM, Microsoft Intune, and application deployment processes.
Understanding of Active Directory, Group Policy, DNS, DHCP, and networking fundamentals.
Knowledge of performance tuning, capacity planning, and VDI monitoring tools.
Basic PowerShell scripting skills for administration and automation tasks.

Preferred Qualifications

VMware Certified Professional (VCP) certification.
Microsoft Azure or Azure Virtual Desktop certifications.
ITIL Foundation certification.

Key Competencies

Strong troubleshooting and analytical skills.
Ability to perform root cause analysis and problem resolution.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced support environment.
Strong documentation and knowledge management practices.
Team-oriented mindset with the ability to collaborate across technical teams.

Provide L2 support for VMware Horizon VDI, Azure Virtual Desktop (AVD), and Windows 365 environments.
Manage and maintain VMware Horizon infrastructure, including desktop pools, golden images, user assignments, and application delivery.
Perform VDI provisioning, image management, updates, and lifecycle management activities.
Troubleshoot and resolve VDI-related incidents, including login issues, profile corruption, session disconnects, printing issues, and application performance problems.
Monitor VDI environment health, performance, and capacity to ensure optimal end-user experience.
Execute VM sizing, resource allocation, capacity planning, and performance optimization activities.
Support VMware ESXi hosts, including firmware, BIOS, driver upgrades, maintenance mode activities, and cluster remediation.
Assist with VMware Horizon upgrades, migrations, and infrastructure enhancement projects.
Support Azure Virtual Desktop and Windows 365 environments, including host pool management, image deployment, user provisioning, and troubleshooting.
Coordinate with SCCM, Intune, and Endpoint Management teams for application deployment, patching, compliance, and software distribution.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Participate in incident, problem, and change management activities in accordance with ITIL processes.
Maintain technical documentation, operational procedures, and knowledge base articles.
Collaborate with infrastructure, network, security, and application teams to resolve complex issues.
Provide operational handover, status updates, and technical support during maintenance and project activities.
Ensure service levels (SLAs) are achieved and customer satisfaction is maintained.

About the Company

Zensar

Global IT services for digital transformation

Digital solutions and IT services company that partners with global organizations to drive digital transformation. Its offerings include intelligent automation, analytics, hyperconverged infrastructure, and digital application development and maintenance, delivered through long-term contracts, project-based engagements, and managed services. Indigo Slate handles virtual event creation. Zensar’s Living AI integrates artificial intelligence into business processes to boost outcomes. Unlike many competitors, it emphasizes reducing capital expenditure (Capex) and operating expenditure (Opex), simplifying vendor management, and improving efficiency through automation. The overall goal is to help clients adapt to the digital landscape, optimize technology infrastructure, and achieve higher operational efficiency.

Company size: 10,001+
Company stage: IPO
Headquarters: Pune, India
Founded: 1991

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