Order Management Coordinator

Order Management Coordinator

LOCATION: Mexico City (Hybrid)

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

OVERVIEW:

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.  

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator an advocate for the customer and customer experience

Here are some of the EXCITING things you’ll get to do:

• Process all orders to send to the distribution facility.

• Verify inventory availabilities.

• Deal with logistics: routing orders via EDI or Retailer portals.

• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.

• Weekly review of results with Sales teams.

• Actively work to achieve on-time delivery metrics (OTIF).

• Escalate issues and identify solutions.

• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.

• Assist in the review and research of all disputes rejected claims to determine next steps.

ATTRIBUTES & SKILLS:

• Strong attention to detail and accuracy.

• Ability to work autonomously.

• Excel skills - intermediate level.

• Strong problem solving and analytical skills.

• Ability to work well under pressure in a fast-paced environment.

• Well organized and able to multi-task.

• Strong communication skills.

• Ability to work well within a team environment.

• Focused on the outcome for the team and company.

EDUCATION & EXPERIENCE:

• University degree, preferably in Commerce.

• 2+ years of experience in a customer service or account management role.

• 2+ Years of experience with Retail Majors in a B2B capacity.

YOUR ROLE in DIVERSIFYING  

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.

• Be an Ally, find internal Champions.

• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.

• Participate in employee engagement surveys and respond as openly and honestly as possible.

• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.

• Treat people in a way they wish to be treated rather than the way you wish to be treated.