Lead Product Manager - AI Safety and Platform

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

As the Lead PM, AI Safety and Platform, you will drive the product roadmap and business impact of two teams in Spring’s R&D organization: AI Trust and Safety and AI/ML Platform. These teams build capabilities and infrastructure that enable many other teams at Spring to ship AI features quickly and safely. In this role, you will also drive the development of Spring's external AI safety benchmark, VERA-MH, and help establish Spring as a recognized leader in AI safety within mental health care. This is a full-time position, that reports to the VP Product, Customer Value and Platform.

Please note that this is a hybrid role based in one of our Hub Cities: New York, San Francisco, or Seattle with an expectation to be in the office 2–3 days per week. Candidates must be based in the NYC, San Francisco or Seattle metro areas or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Own the roadmap and strategy across both the AI/ML Platform and AI Trust & Safety pods, advancing a unified vision for infrastructure that enables rapid, scalable AI development and a standard for what "safe and effective AI" means at Spring Health.

• Run continuous discovery across product, clinical, engineering, legal, and data science teams to surface emerging AI use cases, workflow gaps, and safety risks; translate those insights into a single prioritized roadmap balancing near-term enablement against long-term platform scalability and trust.

• Prioritize investments based on business impact, while defining and evangelizing standards across two dimensions: platform performance and safety performance.

• Measure and report the impact of platform infrastructure investments, tracking how they unlock velocity, quality, and value for downstream feature teams, and using that data to guide where the platform invests next.

• Drive a strategy to responsibly leverage Spring's unique clinical data assets to continuously improve the performance and safety of our AI systems.

• Partner with ML engineers and data scientists to scope technical work spanning both platform capabilities and safety/evaluation tooling, with clear problem statements, success metrics, and definitions of done.

• Define operational approval gates and rollout plans for AI features before production deployment, in close partnership with engineering and clinical leadership.

What success looks like: 

• Strong evaluation protocols for LLMs and AI-driven features, with measurable improvement in the safety and reliability of AI interactions.

• Reduced infrastructure burden and friction for feature teams, with expanded self-serve access to high-value data and platform capabilities - enabling teams to ship AI features both faster and more safely.

• Operational alignment across stakeholders (legal, clinical, ML) on what constitutes trustworthy AI

• Clear audit trail and incident response plan for AI-related regressions or safety issues

• Core infrastructure in place that Spring's AI Transformation efforts can reliably build on, reducing friction for AI native operations internally.

What you’ll bring:

• 7+ years of product management experience, with a focus on ML/AI systems

• 2+ years of experience shaping the tooling or technical strategy behind GenAI systems, including agent orchestration (LangChain, LangGraph), model gateways, and evaluation pipelines

• Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.

• Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.

• Strong AI & ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.

• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation

• Exceptional cross-functional communication and alignment skills across technical, clinical, and regulatory teams

Nice to have:

• Experience in the benefits or mental health space

• Experience with B2B2C customers

• Tool or language specific experience

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access toWellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.