Customer Service

Hy-Vee launches Senior Wellness Day. "Senior Wellness Day is another way Hy-Vee is helping customers stay connected to trusted health and wellness information from the retailer's experts," the company said. September 17, 2026. 12:11 PM WEST DES MOINES - Hy-Vee successfully launched its new monthly Senior Wellness Day program on Sept. 16, providing older adults with access to valuable health information and resources from the retailer's health and wellness experts. The inaugural event was held at participating Hy-Vee locations with both a pharmacy and hot food service, where registered pharmacists and dietitians shared information on important health topics such as vaccinations, staying healthy during flu season, and health insurance enrollment. Designed to help seniors stay informed and engaged in their health, Senior Wellness Day attendees age 60 and older enjoyed a $5 Balanced Plate breakfast, complimentary coffee and 10% off vitamins.* "Senior Wellness Day is another way Hy-Vee is helping customers stay connected to trusted health and wellness information from the retailer's experts," the company said. Following the successful launch, Senior Wellness Day will continue on the third Wednesday of every month from 7:30 to 9:30 a.m. at participating Hy-Vee stores. Events will be held in the Market Grille area of stores that feature both a pharmacy and hot food service. Through the monthly program, Hy-Vee aims to provide older adults with convenient access to health education, wellness resources and expert guidance in a welcoming community setting. *Some restrictions may apply. See pharmacy for details. Have news to share? Send Mass Market Retailers your press releases and announcements.

Hy-Vee, Fareway join forces to help the Wild Boar Challenge. By: QCBJ News Staff | September 11, 2026 Two grocery store chains are teaming up to present an event that helps Iowa charities. CREDIT WILD BOAR CHALLENGE Hy-Vee and Fareway are the two co-title sponsors for the upcoming Wild Boar Challenge in St. Charles, Iowa. Two grocery store chains are teaming up to help present an event that helps Iowa charities. Hy-Vee and Fareway are the two co-title sponsors for the upcoming Wild Boar Challenge in St. Charles, Iowa. That challenge is a premier off-road obstacle course event hosted by the Contributors' Breakfast Club (CBC), which was formed more than 20 years ago to help Iowa charities. This year's Wild Boar challenge starts at 8 a.m. Saturday, Sept. 26, at Wildwood Hills Ranch, 2552 Union Lane, St. Charles. Go here for registration information. "For 15 years, the Wild Boar Challenge has demonstrated what's possible when Iowans come together to support our communities," said Zach Vande Weerd, CBC Foundation organizer. "Having Fareway and Hy-Vee join us side by side as co-title sponsors underscores the deep commitment both organizations have to Iowa families. It's an incredible example of community over competition, and we are thrilled to have them leading the charge." Following the race, participants can enjoy a post-event celebration featuring live music, food, and beverages courtesy of the Hy-Vee, Fareway, Doolittle Farm, Culligan Water and The Outside Scoop. All funds raised stay in Iowa to directly benefit Wildwood Hills Ranch, an organization that delivers life-changing educational programming, leadership development, and equine therapy to vulnerable youth. Through long-term community support, the CBC Foundation has raised more than $1 million for local youth organizations.

More software won't fix this. Your associate is on two devices. One shows the order. The other shows the inventory. Neither talks to the other, so she's the one reconciling them at the curb while the customer waits. That's not a staffing problem. It's a systems problem, and it's costing you more than you can see on any single report. The manual workaround. Across every industry Shockoe.com LLC work in, the most expensive line item on the operation isn't headcount or software licenses. It's the gap between systems that should be sharing data and aren't. In grocery, that gap lives at the curb: click-and-collect orders that the inventory system confirmed but the warehouse never had. Hospitality operators feel it at the front desk, reconciling a room and a tee time booked through two platforms that never spoke to each other. A logistics dispatcher ends up calling a driver to relay information the routing app should have sent automatically. Meanwhile, construction field crews pull schedules the office updated two days ago and never pushed out. The systems aren't broken. They're just not connected. As a result, a person on your team is doing the connecting by hand, every shift, at a cost that shows up as overtime, errors, and customers who don't come back. What changes when the gap closes. When Hy-Vee brought Shockoe in to build the Fast & Fresh app, the operational problem was exactly this: food ordering, fuel pricing, loyalty rewards, and location data all lived in separate systems. Associates managed the gaps. Customers felt them. Shockoe built the layer that connected all of it into one experience. Deliverect handled live order routing. Sanity managed menu content dynamically by location and time of day. The loyalty program surfaced the right reward at the right moment, not in a weekly email nobody reads. Because curbside pickup was trackable in real time, from order placed to car in the lane, customers stopped calling the store. The result: 180-plus locations running from one connected platform. Daily app opens from customers who used to call in. Associates doing their actual jobs instead of bridging what the systems couldn't. The 2024 RVATECH/Gala Tech Builder Award recognized the build. Still, the operational outcome is what matters: fewer manual steps, fewer errors, a customer experience that works the first time. Same problem, every industry. The Hy-Vee build is a grocery story. The architecture behind it isn't. For example, Foxwoods and St Andrews Links run the same connected layer between their room reservations and tee sheets: 55,000-plus tee times booked in-app, zero double-bookings from systems that used to disagree. J.B. Hunt runs it across a network of more than 20,000 drivers: real-time routing decisions made on live data instead of what the system last knew four hours ago. Across hospitality and logistics, closing the integration gap cut call volume by 30 percent. Different industries. Different stacks. The gap between systems is the same. So is the fix. Shockoe builds the layer that closes it, without replacing what you already run. Your TMS, your PMS, your WMS, your ordering platform: they stay. What changes is whether they share data, and whether your team is doing that work or the system is. Faq. Do Shockoe.com LLC has to replace its current systems? Rarely. The work is building the layer that connects what you already run, not replacing it. Your existing platforms stay in place. What changes is whether they share data in real time and whether your team still has to bridge the gap by hand. How do Shockoe.com LLC know where its integration gaps actually are? That's the first conversation. Shockoe.com LLC do a 30-minute platform risk review: Shockoe.com LLC look at your current stack, map where the data breaks down, and tell you what it would cost to close it. No proposal at the end. Just the read. Shockoe.com LLC is not at Hy-Vee scale. Does this apply to Shockoe.com LLC? The Fast & Fresh engagement covered 180-plus locations. However, the architecture problem exists at 12. The build scope changes based on your stack and your volume. The gap between your systems doesn't care about your size. How long does it take to see a difference operationally? It depends on where the gap is and how much manual work is filling it today. In most engagements, the first measurable change is a reduction in the manual steps your team takes to reconcile what two systems disagree on. That shows up in the first weeks after launch, not months. Is this specific to retail and hospitality, or does it apply to its industry? Shockoe has built integration layers for grocery, hospitality, logistics, and construction. Although the industries are different, the pattern is the same: systems that don't share data, and a person carrying the gap. If that describes your operation, the conversation is worth having.