K

Konecranes

Global material handling and crane solutions

IT Operational Technology Support Specialist

IT Service Desk & End User SupportPosted on Nov 10
Full-timeUslar, Germany

About the Job

Requirements

  • Completed relevant vocational training in IT or an equivalent qualification.
  • Practical experience in Apple and Microsoft environments and modern workplace setups.
  • Understanding of IT networks and basic cybersecurity principles.
  • Sound knowledge of Microsoft Windows and Office 365.
  • Fluent German and English.
  • Strong service orientation and very good communication skills when working with users.
  • Willingness to undertake occasional business travel.

Responsibilities

  • Provide Level I and Level II support for hardware, software, and network issues, and support helpdesk operations in accordance with global IT standards.
  • Process service requests in SNOW and incidents, ensuring timely resolution within service level agreements.
  • Install, upgrade, image, and configure end-user devices.
  • Conduct IT onboarding, introductions, and basic user training.
  • Maintain antivirus software and updates, and ensure general compliance with security requirements.
  • Contribute to software deployments and regional and global IT projects.
  • Support audits, acquisitions, and divestiture activities, and contribute to roadmap initiatives.
  • Manage IT assets, inventory, and software licenses, including monitoring relationships and contracts with local IT and telecommunications providers.
  • Provide high-quality on-site and remote support at the Uslar location, working closely with regional and global IT teams to deliver consistent and reliable IT service.

About the Company

Konecranes

Global material handling and crane solutions

Konecranes makes lifting equipment and services for industrial sites, such as overhead cranes, hoists, and other material-handling solutions, along with maintenance, modernization, and related services. Its products are heavy-duty cranes and related components that move large loads; they operate through a combination of mechanical systems (cranes, hoists), electrical controls, and digital services for monitoring, safety, and efficiency. The company differentiates itself through its broad global service network, a wide portfolio that includes both single devices and integrated lifting systems, and a strategy built on servicing and supporting customers across many industries after installation. Its goal is to be a leading global provider of material-handling solutions, helping customers increase safety and productivity by moving heavy loads efficiently and reliably.

Company size
10,001+
Company stage
IPO
Headquarters
Hyvinkää, Finland
Founded
1903

Recently Posted Jobs

Explore more opportunities at Konecranes

See more jobs