On-Board Evaluator - Bus Operations

Job Description

On-Board Evaluator – Bus Operations

Under direct supervision, anonymously monitors and evaluates Coach Operator performance by riding scheduled bus routes and observing driving practices, customer service, safety, and compliance with agency policies and procedures. This position plays an important role in supporting OCTA's commitment to providing safe, courteous, and reliable public transportation throughout Orange County.

This is a non-exempt, 1000 hours per year maximum position in salary grade 125: Min – $22.30 | Mid – $26.50 | Max – $30.69/hour. The starting salary will be within this range based on qualifications.

This posting will remain open until a candidate is selected.

What You’ll Do

• Anonymously conduct on-board evaluations of Coach Operators to assess safe driving practices, customer service, and adherence to agency policies and procedures.
• Observe and document operator performance, including defensive driving techniques, safety practices, and customer interactions.
• Evaluate compliance with applicable regulations, including Americans with Disabilities Act (ADA) requirements.
• Prepare accurate observation reports, evaluation checklists, and performance summaries for Bus Operations management.
• Schedule evaluations and maintain inspection records using Trackit software.
• Assess the quality, safety, and reliability of bus service and identify areas for improvement.
• Work independently while maintaining objectivity, confidentiality, and professionalism.
• Collaborate with Bus Operations staff to support service quality and continuous improvement initiatives.

What We’re Looking For

• High school diploma or equivalent.
• Minimum of one year of management or supervisory experience.
• Knowledge of Orange County streets, cities, and public transportation services.
• Understanding of Coach Operator performance standards, safety practices, and emergency procedures.
• Strong observation, documentation, and report-writing skills.
• Ability to work independently, exercise sound judgment, and maintain accurate records.
• Strong organizational and communication skills with the ability to meet schedules and deadlines.
• Ability to work varying hours, days, and locations throughout the OCTA service area.

Why You’ll Love It Here

• Play an important role in ensuring safe, courteous, and reliable public transportation for Orange County communities.
• Help improve the customer experience and service quality across OCTA's bus system.
• Work independently in a dynamic, field-based role with opportunities to travel throughout the service area.
• Contribute to safety, accountability, and continuous improvement initiatives that support Coach Operators and Bus Operations.
• Make a meaningful difference in the daily travel experience of thousands of transit customers.

Join a team where safety, integrity, and excellent customer service are valued.
Apply now to help OCTA deliver safe, courteous, and reliable transportation to our communities.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.