Butler Hospitality

Cloud kitchen F&B service for hotels

Crew Team Member

Dining, Bar & Counter ServiceUpdated on Nov 10

Full-timeMiami Beach, FL, USANo salary listedIn-person

About the Job

Requirements

Must be able to stand for long periods.
Must be able to lift, push, and pull up to 50 pounds.
Must be able to read and speak fluent English.
Must be able to perform all job functions with or without reasonable accommodation.
Knowledge of the Big 8 food allergies and how to prevent cross-contamination and ensure safety.
Knowledge of local health rules and regulations.
Knowledge of basic cooking techniques and equipment operation.
A background check is required.

Responsibilities

Welcome guests to the food trailer and wish them well as they depart.
Answer guest questions about the brand and products.
Communicate product changes or unavailable items to guests and offer alternatives when possible.
Assist with receiving and restocking products, including inspecting quality and expiration dates.
Comply with local sanitation laws and practices and handle, produce, and store food properly.
Take guest orders and accurately ring in and charge for menu items.
Set up, maintain, and break down workstations according to company and health department standards.
Follow recipes and procedures without deviation, preparing orders quickly and accurately.
Ensure guest satisfaction and address complaints or feedback professionally.
Report for each shift on time and follow scheduled breaks and departure times as business needs dictate.

Desired Qualifications

Customer service and/or food service experience is preferred.
A high school diploma or equivalent is preferred.

Butler Hospitality is now offering food and beverages at our food trucks located in Miami Beach! We are hiring full time Crew Team Members for our Muscle Beach and Lummus Park locations.

WE OFFER

Competitive Wages
Health, dental benefits, and a 401k plan.
Uniforms & paid training
Growth opportunities for leadership positions for highly qualified applicants

DUTIES AND RESPONSIBILITIES

Enthusiastically welcome guests to our nourishing food trailer & wish them well as they depart
Ability to answer all guest questions about our brand & our product
Communicate product changes or unavailable items to guests, offering alternatives when possible
Assist in receiving & restocking product upon arrival, including inspecting for quality & expiration dates
Comply with local sanitation laws & practices; take pride in how food is handled, produced, & stored
Take orders from guests, accurately ringing in & charging for all menu items
Set up, maintain, & break down workstations according to company & health department standards
Follow all recipes & procedures without any deviation, preparing all orders quickly & accurately
Own guest satisfaction, ensuring nobody leaves unhappy or unsatisfied
Handle customer complaints & feedback in a polite, professional manager
Reports for every shift on time & follows all scheduled breaks & out times, as business needs dictate
Must be able to stand for long periods of time
Must be able to lift, push, and pull up to 50#
Must be able to read & speak fluent English
Must be able to perform all functions of the job with or without a reasonable accommodation

KNOWLEDGE AND EXPERIENCE

Knowledge of The Big 8 Food Allergies; prevent cross contamination & ensure safety at every step
Knowledge of local health rules & regulations
Knowledge of basic cooking techniques & equipment operation
Customer service and/or food service experience preferred
High school diploma or equivalent preferred

*Background Check is Required

The above is intended to describe the general content of and requirements for the performance
of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or
physical requirements. Nothing in this job description restricts management’s right to assign or
reassign duties and responsibilities to this job at any time. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

#LI-DNI

About the Company

Butler Hospitality

Cloud kitchen F&B service for hotels

Butler Hospitality ran cloud-kitchen delivery for hotels by taking over underused hotel kitchens and turning them into centralized production hubs that prepare and deliver meals to a network of partner hotels. For hotels with existing restaurants, it managed F&B operations; for limited-service hotels, it offered a virtual room service option with direct-to-room billing through hotel systems and delivery by Butler staff in about 30 minutes. Its strategy aimed to achieve economies of scale by pooling demand across properties and offering higher quality meals at lower costs, supported by a direct sales model sharing revenue with partner hotels. The company grew to serve hundreds of hotels in multiple cities, including major brands, before ceasing operations in May 2022 due to factors like COVID-19 pressures and internal challenges.

Company size: 201-500
Company stage: Series B
Total funding: $68.3M
Headquarters: New York City, New York
Founded: 2015

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