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Fora

Personalized travel planning and booking advisors

Revenue Operations and Enablement Lead

Sales OperationsUpdated on Nov 12
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 5 years of experience in sales operations, sales enablement, revenue operations, business operations, or commercial consulting while working alongside a BDR/AE sales team.
  • Strong understanding of sales funnels, qualification, routing, conversion, pipeline management, and commercial workflows.
  • Ability to drive multiple concurrent projects across teams with strong follow-through.
  • Strong CRM skills; HubSpot is preferred, and the role requires building workflows, routing rules, and reports and cleaning up messy data.
  • Comfort with sales engagement and call-intelligence tools, including building and iterating Airspeed scorecards.
  • Analytical fluency with Sheets or Excel; ability to diagnose a funnel and size the fix. SQL or BI experience is a plus.
  • Ability to facilitate, teach, and uphold process standards with reps and managers while maintaining trust.
  • Track record of building onboarding or coaching programs that measurably improved ramp time, conversion, or attainment.
  • Experience designing, administering, or modeling compensation plans and quota models.
  • Ability to work effectively across Sales, GTM, Product, Product Ops, Engineering, Data, and external partners.

Responsibilities

  • Own sales stage rules, entry and exit criteria, BDR-to-AE handoffs, and service-level agreements.
  • Run weekly pipeline and performance reviews and hold reps and managers to standards; identify where leads and deals stall and address recurring patterns.
  • Build and run the 30/60/90-day ramp for new reps, including the training plan for new BDRs.
  • Own and maintain playbooks, talk tracks, objection handling, and battlecards as the market and product change.
  • Maintain HubSpot routing, workflows, and reporting; identify gaps with BDRs and managers and translate process changes into practical training and coaching.
  • Build and fix workflows hands-on, partnering with GTM Operations on architecture and integrations.
  • Build visibility into funnel health, including conversion, velocity, and drop-off, and into activity, pipeline coverage, attainment, and ramp by rep and cohort.
  • Provide leadership with a trusted forecast and reps with usable dashboards; turn insights into experiments and fixes.
  • Work with Data and GTM Operations on lead scoring, attribution, and acquisition cost.
  • Test sequences, messaging, and process changes, measure results, and scale what works.
  • Drive improvement projects end to end, from problem definition through adoption, with clear milestones and risks.
  • Use call reviews, Airspeed scorecards, and performance data to identify gaps; work with BDRs and managers to refine processes and translate learnings into ongoing coaching and training.
  • Work with external agencies and CRM partners on specialist projects and implementation, defining requirements and ensuring delivery aligns with Fora's processes and priorities.

Desired Qualifications

  • Consulting or business operations background with a diagnostic approach.
  • Familiarity with AI-assisted workflows and GTM tools such as Clay or Hightouch.
  • Previous experience in a marketplace or two-sided motion environment.
  • Background in a high-growth startup or venture-backed company.
  • HubSpot experience.
  • SQL or BI experience.

About the Company

Fora

Personalized travel planning and booking advisors

ForaTravel.com offers personalized travel planning through Fora Advisors, who act as travel agents dedicated to understanding clients’ vacation needs and handling all arrangements, from hotel bookings to honeymoons. The product works by advisors engaging with clients to design and book trips, supported by in-house destination expertise, training resources, and technology. Unlike generic online booking platforms, Fora differentiates itself with high-touch, detail-oriented service and strong client testimonials about seamless travel experiences. Revenue comes from selling, planning, and booking trips, with commissions paid to advisors, while Fora handles all commission payments and provides advisors with training and tools. The company’s goal is to deliver hassle-free, customized travel experiences by leveraging expert advisors and solid in-house resources, targeting individuals and families seeking a stress-free planning process in a lucrative travel market.

Company size
5,001-10,000
Company stage
Series D
Total funding
$138.5M
Headquarters
New York City, New York
Founded
2021

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