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Concentrix

Global BPO offering customer engagement services

Directeur des Ventes

Account ExecutiveConfirmed live in the last 24 hours
Full-timeParis, FranceNo salary listed

About the Job

Requirements

  • A Bac+5 qualification; a business school or university background with a specialization in sales/negotiation or international business is appreciated.
  • At least 7 to 10 years of commercial experience, including significant experience in complex B2B sales involving long cycles, multiple stakeholders, and RFPs.
  • Confirmed experience in the BPO/CX sector or in a service environment with a strong customer-relations and technology component.
  • A demonstrable track record of closing new business and achieving ACV targets.
  • Strong expertise in complex sales methodologies and end-to-end RFP management.
  • Ability to build and present a value narrative to C-level stakeholders.
  • Ability to structure account and conquest strategies.
  • Fluent English is essential in the EMEA environment.
  • Skills in new-business prospecting, complex negotiation, pipeline management, and closing.
  • Ability to develop a BU conquest strategy and assess markets and competitors.
  • Ability to engage C-level stakeholders, manage partnerships, and influence cross-functionally.
  • Ability to manage RFPs, coordinate bid management and delivery teams, and provide reporting and forecasts.

Responsibilities

  • Build and manage the BU's new-business pipeline against quantified ACV (Annual Contract Value) and CYR (Current Year Revenue) objectives.
  • Identify, qualify, and prospect high-potential targets within the assigned scope.
  • Lead responses to requests for proposals and requests for information, including offer structuring, coordination of internal expertise, and client presentations.
  • Provide regular reporting on sales activity, including pipeline, forecast, and conversion rates.
  • Define the BU's conquest strategy with the Business Unit Director, aligned with regional commercial strategy.
  • Present Concentrix's value proposition, including iX Hero and iX Hello AI offerings and CCaaS solutions, to prospects.
  • Build and maintain C-level relationships with prospects and strategic partners.
  • Contribute with the Business Unit Director to driving BU growth without hierarchical management responsibility.
  • Coordinate closely with bid management, lead generation, marketing, and delivery teams.
  • Contribute to commercial governance meetings, including MBR and GTM, and BU events.
  • Develop and manage strategic partnerships that support business generation, including with software publishers, integrators, and resellers.
  • Represent Concentrix in partner ecosystems relevant to the BU.

Desired Qualifications

  • Experience selling technology solutions or AI applied to customer relations, including CCaaS or conversational AI, is a strong advantage.
  • A first experience managing a sales team is an asset.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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