B

Brightspeed

Delivers high-speed fiber Internet subscriptions

Vice President - Sales Channels

Full-Time
No salary listed
Expert
Bachelor's, Master's, MBA
Charlotte, NC, USA
HybridThe role is part of Brightspeed’s hybrid workforce and is prioritized for talent in the Charlotte area.
Sales & Account Management

About the job

Requirements
  • A bachelor's degree is required.
  • 15+ years of progressive sales leadership experience in telecommunications, technology, or high-volume consumer services.
  • Significant experience leading complex, multi-channel consumer sales organizations.
  • Proven experience across multiple acquisition channels, including door-to-door, contact center/inbound, digital, indirect/partner, and multi-dwelling unit sales.
  • Strong financial and operational acumen with demonstrated understanding of profit and loss, customer acquisition cost, revenue, average revenue per user, conversion, and channel economics.
  • Experience leading large-scale, geographically dispersed internal and partner sales organizations.
  • Demonstrated experience transforming a sales organization and partner ecosystems, and creating operating discipline in a high-growth environment.
  • Demonstrated ability to use analytics and performance management to identify issues, make decisions, and drive rapid improvement.
  • Strong track record of developing talent and building high-performing leadership teams.
  • Exceptional leadership, negotiation, communication, and cross-functional influence skills.
Responsibilities
  • Lead the execution of a scalable, growth-driven, multi-channel consumer sales strategy aligned with Brightspeed’s business objectives.
  • Deliver gross sales, net adds, revenue, average revenue per user, conversion, premium mix, and channel productivity targets.
  • Establish clear performance expectations and operating rhythms across all sales channels.
  • Drive sales quality and sustainable growth by managing performance beyond gross sales, including sales-to-install conversion, cancellations, customer quality, and revenue realization.
  • Continuously evaluate channel performance and shift resources, investment, and focus toward the highest-performing growth opportunities.
  • Drive disciplined execution of pricing, promotions, products, and go-to-market strategies across the sales organization.
  • Lead performance across door-to-door, inbound, digital/affiliate, indirect, multi-dwelling unit/communities, and outbound sales.
  • Develop channel-specific strategies while ensuring the overall portfolio operates as an integrated consumer acquisition engine.
  • Optimize channel mix based on growth potential, economics, customer quality, and market opportunity.
  • Build repeatable sales processes, performance standards, and operating disciplines that can scale with the business.
  • Build and manage a high-performing ecosystem of sales partners and affiliates.
  • Establish rigorous partner scorecards covering volume, productivity, conversion, sales-to-install, cancellations, customer quality, revenue performance, and economics.
  • Hold partners accountable to clearly defined performance and quality standards.
  • Identify performance gaps quickly and implement corrective actions with urgency.
  • Scale high-performing partners and markets while proactively addressing underperforming relationships.
  • Ensure compensation and incentive structures reinforce the right sales behaviors and sustainable customer growth.
  • Create a disciplined operating cadence with clear key performance indicators, scorecards, performance reviews, and accountability.
  • Use data and analytics to identify performance opportunities and translate insights into measurable actions.
  • Drive continuous improvement in sales productivity, conversion, quality, and customer experience.
  • Partner cross-functionally to identify and remove friction throughout the sales and customer acquisition journey.
  • Maintain strong financial discipline around customer acquisition cost, channel economics, productivity, and return on sales investment.
  • Ensure sales strategies and behaviors consistently deliver a high-quality customer experience.
  • Balance acquisition volume with customer value, revenue, retention potential, and long-term economics.
  • Partner with Marketing, Product, Customer Care, and Operations to ensure a seamless customer journey from demand generation through sale and installation.
  • Build and lead a high-performing sales leadership team with clear accountability for results.
  • Create a culture characterized by high standards, speed, accountability, transparency, and a bias for action.
  • Develop strong frontline leadership and ensure consistent execution across internal teams and external partners.
  • Recruit, develop, coach, and retain high-performing sales talent.
  • Build a strong succession pipeline and continuously strengthen organizational capability.
  • Communicate with clarity and create alignment around priorities, performance, and expected outcomes.
Desired Qualifications
  • An MBA or advanced degree is preferred.

About the company

B

Brightspeed

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Website

Brightspeed provides high-speed fiber Internet for homes and businesses in the United States, focusing on underserved areas, through subscription plans. It builds and operates a fiber network that delivers internet via fiber-optic connections, with speeds and features set by monthly plans and optional add-ons. It differentiates itself by targeting underserved communities with a fiber-first network and a simple, predictable pricing model, backed by Apollo Funds after acquiring the platform from Lumen Technologies. Its goal is to expand access to reliable, top-tier fiber Internet for more people and to support community growth through better connectivity.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$6.7B

Headquarters

Charlotte, North Carolina

Founded

2021

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Simplify's Take

What believers are saying

  • Brightspeed said July 27, 2026, Wisconsin buildout reached roughly 30 percent completion.
  • North Carolina fiber expansion was roughly 60 percent complete by July 22, 2026.
  • July 2026 launches in San Marcos, Baraboo, and Milton expand addressable revenue quickly.

What critics are saying

  • Bloomberg reported September 1, 2026, Brightspeed warned about substantial going-concern doubt.
  • Brightspeed is negotiating fresh financing while carrying roughly $11 billion debt.
  • A failed refinancing by early 2027 can force asset sales, restructuring, or bankruptcy.

What makes Brightspeed unique

  • Brightspeed is Apollo-backed and builds fiber across 20 states from Charlotte.
  • Its July 2026 8 Gig business tier targets AI-heavy enterprises needing extreme bandwidth.
  • The company pairs fiber construction with customer-service fixes like its July 2026 installation guarantee.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Holidays
  • Hybrid Work Options
  • Stock Options
  • Company Equity

Company News

Telserco
Sep 9th, 2026
Telephone outage notice.

Telephone outage notice. * September 9, 2026 * 10:10 am Brightspeed is experiencing a widespread telephone outage affecting portions of Ohio, Michigan, and Indiana. The outage is reportedly related to a significant fiber cut in Michigan. As a result, some calls to or from certain telephone numbers may not be completed. This is an outage involving Brightspeed's network and is not originating within its network. Brightspeed and its network partners are working to restore service. At this time, no estimated restoration time has been provided. Telephone Service Company will share additional information as it becomes available. Thank you for your patience and understanding.

The Island News
Aug 12th, 2026
Lowcountry Lowdown: Dominion tree-cutting clears view of power-line clutter.

Lowcountry Lowdown: Dominion tree-cutting clears view of power-line clutter. August 11, 2026 By Lolita Huckaby Some folks have spent so much time recently staring up at the trees to gasp at the latest damage done to the local trees by dear Dominion Energy, they're noticing another related man-made blight to its landscape. Power lines. Multitudes of them. They're not new - well, some of them are thanks to the arrival of Sparklight which took over Hargray Communications in 2021, and its competitor Brightspeed, both of which are working to replace older lines with fiber broadband options. All in the name of faster internet. Take a look at those sagging wooden poles along some of the town's major thoroughfares. Some are carrying as many as 10 power lines connecting services to people. And now that the tree limbs have been hacked back it's even more obvious Beaufort has a plethora of overhead power lines. It's reached the point that city officials are hearing the complaints. City Manager Scott Marshall, in one of his recent weekly newsletters, "The Bridge Report," said the building codes staff is working with the utility companies and Dominion to enforce a city ordinance which requires outdated lines to, at least, be removed. At least one of its local utilities - Verizon - is expanding its service, erecting wireless cell phone poles in several locations, such as in front of Beaufort Memorial Hospital and Dominion Energy offices on Robert Smalls Parkway. For years, some folks have been urging city officials to push its sole-service-provider Dominion Energy, and before that, its predecessor S.C. Electric & Gas, to put lines underground. Anyone who's followed this debate knows there are pros and cons to underground wires. But every time the electric utility company undertakes its scheduled tree trimming, in the name of preventing outages, the cry for underground lines goes up. It's not impossible. In 2014, as part of the $33 million Boundary Street renovation project, city officials worked out a deal with the utility companies - at that time, S.C. Electric & Gas, Hargray and CenturyLink - to place 35 miles of overhead lines along one mile of Boundary Street. The bundles of wires, 24 miles of which belonged to the electric utility alone, were placed in huge underground duct banks. The negotiations, under the guidance of then-city manager Scott Dadson, special projects coordinator Neil Pugliese and Mayor Billy Keyserling, took time. Part of the delay was establishing whose lines were on those Dominion-owned poles since some of the utility companies were no longer in existence,... but their lines were. Cost of the underground placement was close to $3 million, paid for by a 7 percent special franchise fee that was collected from the utility customers along that part of Boundary Street. The redevelopment project itself was paid for by a federal grant matched by an earlier penny sales tax approved by county voters. An agreement on the utility lines was ultimately reached and the entire Boundary Street project, which included planted medians and a reworked intersection at Robert Smalls Parkway, was finished in 2018. No doubt, city officials these days have a big bag of "fish to fry" with the ongoing stormwater update project downtown, the future of the Henry C. Chambers Waterfront Park, negotiations with Safe Harbor over their lease agreement of the Downtown Marina, and more improvements to the Southside Park, all big-ticket items. BUT there is an election coming up. With two city council seats on the ballot. Maybe, just maybe, the future of overhead power lines will be an issue. County committee hears Flock cameras moratorium request, discuss data centers. BEAUFORT - In addition to power lines multiplying all over the county, the number of Flock cameras being installed by law enforcement had reached 70. The County Council's Natural Resources committee last week, among other things, heard a citizen's request for a moratorium on the Safety Automated License Plate Readers (ALPR), commonly called Flock cameras because of the manufacturer. The individual cited concerns about the invasion of privacy. While the committee took no action on the request, another committee - Community Services and Public Safety - did ask the planners to work on zoning revision which would regulate construction of data centers which are increasingly important to the provision of wireless service for features such as the Flock cameras. Although there has been no plans for one of the controversial centers announced in Beaufort County, neighboring Colleton County is looking at one on the outskirts of the protected ACE (Ashepoo, Combee and Edisto) river basins. Talking about 'planning' not unlike watching Nero fiddle. BEAUFORT - Believe it or not, Beaufort County officials as well as those from its five municipalities spend a lot of time planning. In these dogdays of summer, it's time for Beaufort County and the city of Beaufort folks to pull up to the proverbial table to review and update their comprehensive master plans which are required by state law if they're going to have legal zoning regulations. (You know, those regulations which say things like you can't build a landfill next to a residential community... unless you get a variance or know someone... but that's another column.) In June, Beaufort County planners held two public meetings to discuss the most recent update of the county's comprehensive plan which was adopted in 2010 but designed to direct county growth until 2040. There was an online survey for residents to review the established goals and 230 did before the Aug. 7 deadline. The County Planning Commission will next take a look at the document and there will be more discussion before County Council, which has an election to get through, blesses it. Across the street in the city, the municipal Planning Commission has mapped out a plan for presenting its 2021 comp plan to the public and "stakeholders," groups like the school district, Beaufort-Jasper Water and Sewer Authority, Palmetto Breeze, the Beaufort-Jasper Housing Trust, the Beaufort Housing Authority, etc. The Commission is just finishing its two years of work to review and update its development code which still must be finalized by the City Council. In the meantime, as Your Island News talk about planning and how Your Island News'd like to see the community look, the area keeps changing and growing. Lolita Huckaby Watson is a community volunteer and newspaper columnist. In her former role as a reporter with The Beaufort Gazette, The Savannah Morning News, Bluffton Today and Beaufort Today, she prided herself in trying to stay neutral and unbiased. As a columnist, these are her opinions. The Rowland, N.C. native's goal is to be factual but opinionated, based on her own observations. Feel free to contact her at [email protected].

BambuUP
Jul 27th, 2026
Brightspeed unveils a reimagined installation experience that puts the customer first.

Brightspeed unveils a reimagined installation experience that puts the customer first. New guarantee includes committed installation date, verified setup and a guided walkthrough CHARLOTTE, N.C., July 27, 2026 /PRNewswire/ - Brightspeed, the nation's third-largest fiber builder empowering consumers and businesses with multi-gig-speed connectivity, today announced the launch of the Brightspeed Installation Guarantee,[1] a new customer commitment that reflects the company's continued focus on improving the customer experience by making home internet installation simpler, clearer and more reliable for residential fiber customers. The Brightspeed Installation Guarantee is built around a straightforward promise: Brightspeed shows up on the day it says it will, makes sure the service is working before the technician leaves, walks customers through their setup and makes it right if the installation experience falls short of those commitments. "Internet installation should not feel uncertain," said Rui Costa, executive vice president, Consumer Products, Marketing & Customer Experience. "Customers should not have to spend the day wondering whether a technician will arrive, whether their WiFi will work or what to do after installation is complete. With the Brightspeed Installation Guarantee, we are setting a clearer standard for what customers should expect from installation day." Brightspeed's Installation Guarantee includes a set of clear customer promises: Calendar Commitment:[2] Brightspeed technicians show up on the day scheduled. Brightspeed arrives on the scheduled installation day and keeps customers informed, so they are not left waiting without clear expectations. For eligible missed Calendar Commitments, customers will receive a $20 credit applied to their first invoice. Verified Setup:[3] internet connection is tested and certified. Brightspeed technicians set up the service, test the connection and confirm the service is working at the time of installation. Signature Walkthrough:[4] customers know the service works & how to use it before the technician leaves. Before leaving, Brightspeed technicians walk customers through their setup so they know how everything works and can feel confident using their new service. The new guarantee reflects Brightspeed's broader commitment to delivering a better fiber internet experience from the first customer interaction through installation and ongoing service. If Brightspeed does not meet its installation commitments, the company will take action to make it right. "Getting connected is one of the most important moments in the customer experience," said Kristy Harrison, executive vice president, Operations. "We want customers to know that when they choose Brightspeed, our field teams are committed to showing up, getting their service up and running, making sure they understand their service and we are continuing to support them after installation." [1] Applies to fiber residential tech installs only; excludes self-install, subject to exclusions. Service credit applies only to missed Calendar Commitment. [2] Calendar Commitment waived for delays outside Brightspeed's control. One-time $20 credit will be applied to first invoice; excl. taxes, fees, add-ons, and non-recurring charges. No cash value; non-transferable. [3] Verified Setup confirms service operation at installation only. Excludes WiFi speed, coverage, or performance variations outside Brightspeed's control. Remedy limited to priority/premium support. [4] Signature Walkthrough excludes advanced configuration, smart home integration, and 3rd party device setup. Remedy limited to priority/premium support if walkthrough is not completed. About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com. SOURCE Brightspeed

Brightspeed
Jul 27th, 2026
High-Speed Fiber Internet Progress Ramps Up in Rock County, WI

Back to Newsroom July 27, 2026 High-Speed Fiber Internet progress ramps up in Rock County, WI. Media contact Brightspeed bringing multi-gig-speed, 100% fiber-to-the-home internet to families and small businesses in Milton CHARLOTTE, N.C. - July 27, 2026 - Faster internet is officially on its way to Rock County! Brightspeed, the nation's third-largest fiber broadband builder, is advancing its plan to build its multi-gig-speed fiber internet network for nearly 4,400 homes and businesses in Milton. Right now, construction is underway for roughly half of those locations. This expansion is just a portion of the company's broader effort to connect roughly 213,000 locations across the state to the nation's fastest internet (highspeedinternet.com).* Brightspeed's fiber network expansion in Wisconsin is roughly 30 percent complete. Brightspeed is also building fiber for more than 1,000 homes and businesses in the neighboring community of Footville. What Rock County Can Expect During Construction As construction continues, residents may notice its trucks, crews and increased activity in their neighborhoods. Crews may dig, bore underground or work on existing utility poles to connect Milton to Brightspeed's state-of-the-art network, which has a 4.4-star rating on Trustpilot and more than 19,650 five-star reviews,** to more communities across the state. Brightspeed know construction can be disruptive, but this investment is designed to deliver long-term benefits: faster internet speeds, reliable performance and the bandwidth and capacity needed for online working, learning, streaming and multi-device connectivity. Its teams will be clearly identifiable, and efforts will be made to keep residents informed as work progresses. Once construction is complete, families and business owners can meet directly with Brightspeed representatives, who will be in the area to spread the word about the availability of Brightspeed Fiber Internet. Check Availability & Get Connected For Milton and surrounding areas, this investment represents more than just speed. It's about creating new opportunities for families who have historically been left behind. Brightspeed offers various internet speed plans to choose from. Residents and businesses in Wisconsin can check if Brightspeed Fiber Internet is available in their area by visiting www.brightspeed.com. [*The fastest internet based on the average download speeds measured by highspeedinternet.com speed tests (5/19/26-5/18/27). **As of 7/1/2026 on Trustpilot] About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.

Brightspeed
Jul 22nd, 2026
High-Speed Fiber Internet Expansion Gains Momentum in Alexander County, NC

Back to Newsroom July 22, 2026 High-Speed Fiber Internet expansion gains momentum in Alexander County, NC. Media contact Brightspeed bringing multi-gig-speed, 100% fiber-to-the-home internet to families and small businesses in Bethlehem CHARLOTTE, N.C. - July 22, 2026 - Faster internet is officially on its way to rural communities in the Foothills! Brightspeed, the nation's third-largest fiber broadband builder, is advancing its plan to build its multi-gig-speed fiber internet network for more than 2,400 homes and businesses across Alexander County. Right now, construction is underway for nearly 1,700 locations in Bethlehem, N.C. This expansion is just a portion of the company's broader effort to connect roughly 1.2 million locations across the state to the nation's fastest internet (highspeedinternet.com).* Brightspeed's fiber network expansion in North Carolina is roughly 60 percent complete. The table below illustrates where Brightspeed has connected to fiber or is currently building in neighboring counties: | County | Total Planned Locations | | Alexander County | 2,428 | | Wilkes County | 14,255 | | Catawba County | 11,276 | | Caldwell County | 10,051 | What Alexander County Can Expect During Construction As construction continues, residents may notice its trucks, crews and increased activity in their neighborhoods. Crews may dig, bore underground or work on existing utility poles to connect Bethlehem to Brightspeed's state-of-the-art network, which has a 4.4-star rating on Trustpilot and more than 19,650 five-star reviews,** to more communities across the state. Brightspeed know construction can be disruptive, but this investment is designed to deliver long-term benefits: faster internet speeds, reliable performance and the bandwidth and capacity needed for online working, learning, streaming and multi-device connectivity. Its teams will be clearly identifiable, and efforts will be made to keep residents informed as work progresses. Once construction is complete, families and business owners can meet directly with Brightspeed representatives, who will be in the area to spread the word about the availability of Brightspeed Fiber Internet. Check Availability & Get Connected For Bethlehem and surrounding areas, this investment represents more than just speed. It's about creating new opportunities for families who have historically been left behind. Brightspeed offers various internet speed plans to choose from. Residents and businesses in North Carolina can check if Brightspeed Fiber Internet is available in their area by visiting www.brightspeed.com. [*The fastest internet based on the average download speeds measured by highspeedinternet.com speed tests (5/19/26-5/18/27). **As of 7/1/2026 on Trustpilot] About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Its nearly 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.