End User Computing Analyst

The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time Membership. Want to Love Your Life? Join our team.

Position Summary

The EUC Analyst supports end users, partners, and vendors by troubleshooting hardware, software, and connectivity issues and delivering timely resolutions. The role manages and packages applications to keep them functional, updated, and compatible, and assists with maintaining the Software Catalog. The analyst manages monthly patching of Microsoft operating systems and third-party applications and reports on update deployments, software utilization, and other needs. This role also contributes to documentation on support techniques, procedures, and processes to the knowledge base and work with support teams to ensure proper software management practices are followed. In addition, the analyst helps implement data protections such as multi-factor authentication, supports compliance with SOX, PCI, and HIPAA, and assists with reporting on the protection status of Windows hardware.

Job Duties and Responsibilities

• Assist with supporting and maintaining end user computing capabilities and services in conjunction and alignment with business needs and working with vendors.  Perform on-call duties as required.

• Assist with packaging 3rd party software and 3rd party software updates.  Assist with deployment of software and software updates and monitoring/reporting of deployments.

• Promote usage and understanding with knowledge documentation displaying process and procedures when utilizing software or systems.

• Collaborate across various teams for the production environment and foster an environment of enabling frictionless change wherever possible. 

• Maintain clear lines of communication with business and IT support teams on all aspects related to organization stability and resilience.

• Reporting on current work, project work, and other activities weekly and monthly.

Position Requirements

• The position requires a bachelor's degree in computer science (or related area) with at least three years of professional computing experience (or equivalent education and/or experience).
• Experience in supporting End User Computing (EUC) environments (including Microsoft InTune, PowerShell, Administrative tools, and third-party patching), leveraging ITSM tools to manage and track work, mitigate security risks, deploying hardware and software, and coordinating with technology vendors.
• Experience supporting End User Computing, support queues, security and risk mitigation, hardware and software deployment and vendors,
• Experience working on technology projects and initiatives, preferably in a large organization.
• Experience designing and delivering end-user technology solutions.
• Experience with scripting via Microsoft PowerShell.

• Experience with Service Now (or similar ITSM tool).

Licenses / Certifications / Registrations

• ITIL Foundation
• MS Azure Certifications

Preferred Qualifications

• High-level knowledge of managing end user systems required, including both Windows and Mac devices, audio-visual technology, printers, and mobile devices such as iPads
• High-level knowledge of managing third party software and related patching required
• Knowledge of best practices for security and life cycle management for end user assets
• Ability to build and leverage effective relationships and influence decisions and behaviors through partnering
• Experience working under pressure
• Experience working with teams with wildly different goals and objectives
• Proven communication skills for all customers and leadership

Pay

This is a salaried position starting at $70,000.00(or applicable minimum salary, if higher) and pays up to $97,000.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.