Wow Bao

Brings restaurant-quality Asian snacks nationwide

Office Manager

Administrative SupportConfirmed live in the last 24 hours

Full-timeForest City, NC, USANo salary listed

About the Job

Requirements

A minimum of 3–4 years of experience as an Office Manager or in a similar role.
Excellent organizational and project management skills.
Proficiency using office machines and Microsoft Office, including Excel, PowerPoint, Word, and Outlook, as well as Zoom or Microsoft Teams teleconferencing software.
Excellent reading, writing, and oral proficiency in English.
Ability to work under pressure, meet strict deadlines, and prioritize multiple tasks effectively.
Some duties may require attention outside normal business hours.
Maintain complete knowledge of and comply with policies, procedures, and standards in the Employee Handbook and Handbook Supplements.
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 50 pounds as necessary.

Responsibilities

Provide day-to-day support to the Human Resources Manager and Director of Operations.
Manage accounts payable and payroll accurately and confidentially.
Serve as the primary point of contact for internal teams and external vendors.
Coordinate projects, meetings, and company events, including new-hire orientation training.
Order and maintain office and plant supplies, anticipating operational needs.
Support leadership with administrative tasks, reporting, scheduling, and special initiatives.
Help foster a positive workplace culture through thoughtful communication and organization.
Manage and maintain the plant calendar, including scheduling appointments, visitors, meetings, and events.
Receive, respond to, and direct incoming communications, including emails and calls from guests, visitors, vendors, internal team members, and external partners.
Proactively anticipate plant needs and provide timely support.
Collaborate with the HR/Plant Manager to negotiate and manage vendor and service-provider contracts.
Collaborate with the HR/Plant Manager to develop, implement, and maintain office procedures and administrative systems that ensure efficiency and compliance with company policy.
Coordinate closely with the HR/Plant Manager to align priorities and streamline operational efforts across the plant.
Manage and oversee accurate and timely payroll processing and benefits administration.
Assist with recruitment, onboarding, and offboarding.
Assist with new-hire paperwork and orientation, and process new-employee access and equipment.
Coordinate and provide support for events and team celebrations.
Arrange travel for internal team members as required.
Maintain accurate files and records and handle sensitive and confidential matters professionally.
Support financial reporting by tracking office-related expenses, monitoring the office budget, and processing invoices from local vendors.
Perform basic bookkeeping as needed and support the accounting department.
Collaborate with plant leadership and quality assurance to ensure office procedures align with food-safety regulations, including HACCP and GMP.
Assist in coordinating employee training programs, particularly those related to safety and compliance.
Support initiatives related to safety, building access, and maintenance.
Perform other duties as assigned.

Office Manager

Wow Bao · Forest City, United States · Full-time · Posted 2026-10-29

Workplace: on_site

Department: Manufacturing

Description

Wow Bao has launched a new food manufacturing plant—and we’re looking for an Office Manager to help us build something extraordinary from the ground up. The plant is in Forest City, North Carolina opened in Fall 2025. This is a unique opportunity to be part of a start-up, shape daily operations, and contribute a culture of caring that values people and performance. This role is ideal for someone who thrives in a dynamic environment and enjoys wearing multiple hats.

What we look for from you:

Providing the day-to-day support to the Human Resources Manager and the Director of Operations
Managing accounts payable and payroll with accuracy and confidentiality
Serve as the primary point of contact for internal teams and external vendors
Coordinating projects, meetings, and company events such as new hire orientation training, ensuring seamless execution
Order and maintain office and plant supplies, anticipating operational needs
Supporting leadership with administrative tasks, reporting, scheduling and special initiatives
Help foster a positive workplace culture through thoughtful communication and organization
Innovative. Fast Pace. Growth.

Wow Bao has once again been recognized as a 2023 Fast Casual Top 100 Movers & Shakers! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. This year we were privileged to be ranked no. 4, and the leading Asian fast-casual concept.

At Wow Bao, we believe that every day deserves a big, bold serving of WOW. So we’ve made it our mission to shake up the sea of sameness and bring a fresh, exciting new spin to the fast-casual experience. Join the fastest growing Asian virtual kitchen concept in the US! Our virtual kitchen concept has launched 600+ locations and is growing rapidly. Our retail/grocery business is also experiencing unprecedented growth - our Frozen Bao and Potstickers will be in thousands of grocery stores across the US by the end of 2023.

Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors “at the speed of life.” Our menu features rice bowls, pan-seared potstickers, dumplings, soups, and our iconic Bao – steamed hot Asian buns with a variety of savory and sweet fillings. We foster a culture of caring. Whether it’s our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Requirements

ADMINISTRATIVE SUPPORT

Efficiently manage and maintain the plant calendar, ensuring accurate scheduling of appointments/visitors, meetings, and events.
Receive, respond to and direct incoming communications including but not limited to emails and calls from guests/visitors, vendors, internal team members and external partners.
Demonstrate exceptional problem-solving skills by proactively anticipating the needs of the plant and providing timely support.
Collaborate with HR/Plant Manager to negotiate and manage vendor and service provider contracts
Collaborate with HR/Plant Manager to develop, implement, and maintain office procedures and administrative systems to ensure efficiency and compliance with company policy
Effectively collaborate and maintain close coordination with HR/Plant Manager to ensure alignment of priorities and streamline operational efforts to support all areas of the plant.

HUMAN RESOURCES & FINANCIAL SUPPORT

Manage and oversee accurate and timely processing of payroll and benefits administration.
Assist with recruitment, onboarding, and offboarding processes
Assist with new hire paperwork, assist with orientation, and process new employee access and equipment.
Coordinate and provide comprehensive support for all events and team celebrations.
Arrange travel for internal team members as required.
Maintain accurate files and records, ensuring sensitive and confidential matters in a professional and proper manner.
Support financial reporting by tracking office-related expenses, monitoring the office budget, and processing invoices from local vendors.
Perform basic bookkeeping tasks as needed and support the accounting department

FOOD PLANT SPECIFIC DUTIES

Collaborate with plant leadership and quality assurance to ensure office procedures align with food safety regulations (e.g., HACCP, GMP).
Assist with the coordination of training programs for employees, particularly related to safety and compliance.
Support with various initiatives, including safety, building access, and maintenance.
Other duties will be assigned as needed.

ADDITIONAL INFORMATION

Full-time, in office 5 days a week.
Minimum of 3-4 years as an Office Manager or similar role.
Excellent organizational and project management skills.
Proficient in using IT office machines, Microsoft Office suite including Excel, PowerPoint and Word, Outlook, Zoom/Microsoft Teams teleconferencing software.
Excellent reading, writing, and oral proficiency of the English language.
Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks.
Some duties may require attention outside of normal business hours.
Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook and Handbook Supplements.

PHYSICAL DEMANDS:

Prolonged periods sitting at a desk and work on a computer.
Lifting up to 50lbs as necessary

Benefits

Health Insurance (medical, dental, vision)
401(k) Retirement Plan
Voluntary life insurance
Voluntary disability insurance
Paid Time Off
Employee Discount Programs with Perkspot and Working Advantage
We foster a culture of CARE

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About the Company

Wow Bao

Brings restaurant-quality Asian snacks nationwide

Wow Bao creates and distributes restaurant-quality Asian street food snacks, focusing on bao, dumplings, and potstickers. Their products are sold as frozen items and distributed across multiple channels, including grocery stores (in more than 15,000 locations), restaurants, airports, stadiums, virtual kitchens, amusement parks, and vending machines. Buyers heat the frozen snacks at home or in on-site locations, delivering a convenient, ready-to-heat experience that mirrors restaurant flavors. The company differentiates itself through its rapid, multi-channel expansion and a track record of strong partnerships with major retailers, plus recognition as Fast Casual’s No. 1 brand twice. Wow Bao’s goal is to deliver bold, bold-flavored, restaurant-quality Asian cuisine to everyday moments and keep expanding its omni-channel footprint to bring its “WOW” moment to more consumers.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2003

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