Quality Assurance Front Line Manager
Iron Mountain
Quality Assurance Front Line Manager
Iron Mountain
Secure information management and asset protection
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. In this role, you will be responsible for leading quality assurance processes, driving standard operating procedure (SOP) compliance, and coaching team members to deliver zero-defect fulfillment outcomes aligned with luxury brand standards.
What You'll Do (Responsibilities)
In this role, you will:
Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics—such as packing accuracy, damages, and returns—to ensure accurate, zero-defect execution.
Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.
Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.
What We Offer (Benefits)
Location: Distribution Centre / 3PL Site – Rugby.
Competitive compensation and benefits aligned with experience.
Generous paid time off and public holidays to support your work-life balance.
Flexible work options and alternative arrangements where applicable.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to lead quality standards and elevate the customer unboxing experience? Apply today to join our team in Rugby!
Category: Operations GroupSecure information management and asset protection
Iron Mountain helps organizations securely manage and protect information and physical assets across the data lifecycle. It offers secure storage for paper and digital data, backup and recovery, digital transformation, secure shredding, and IT asset disposition through subscription-based and project-based services. Clients entrust Iron Mountain with their records and equipment, and the company handles storage, data protection, destruction, and conversion to digital formats, often under long-term contracts. The company differentiates itself with a long global presence, servicing many industries, plus ISO 45001 and ISO 14001 certifications that emphasize safety and environmental responsibility, aiming to improve operational efficiency, regulatory compliance, and sustainability.
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