JETSET Pilates

Boutique fitness franchise with Pilates studios

Studio Lead - Boerum Hill

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$18 - $20 /hrIn-person

About the Job

Requirements

Experience working in client-service roles such as concierge, receptionist, restaurants, retail, or hospitality.
Experience working in team environments.
Experience with white-glove service or luxury fields.
High proficiency with computers, tablets, and applications.
Excellent verbal and written communication skills.
Demonstrated ability to multitask.
Being self-motivated.

Responsibilities

Assist in delivering the boutique fitness experience to every client.
Provide customer service to clients and visitors upon arrival.
Greet and check in clients professionally upon arrival.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Use Axle and Mindbody for lead generation, sales, and scheduling.
Sell memberships and class packages in person, online, and over the phone.
Facilitate new sales with the General Manager or Owner-Operator using the Client Relationship Manager system, AXLE.
Develop and support local marketing initiatives to attract new clients and elevate the studio’s presence in the community.
Promote JETSET in the community through three to four tabling or local events each month.
Create content for digital marketing.
Assist with opening and closing duties.
Address client questions, concerns, and feedback promptly and professionally.
Maintain a clean and safe studio.
Process retail sales and restock inventory as needed.

Salary Range: 18 to 20 (Currency: USD) (Pay period: per-hour-wage)

Role Description

JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.

Responsibilities

Assist in delivering the ultimate boutique fitness experience to every client, every time

Provide the highest level of customer service to all clients and visitors upon arrival

Greet and check-in clients professionally upon arrival

Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately

Utilize Axle and Mindbody for lead generation, sales, and scheduling

Sell memberships and class packages in-person, online, and over the phone

Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)

Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month

Create content for digital marketing

Assist in opening and closing duties

Address client questions, concerns, and feedback promptly and professionally

Maintain a clean and safe studio

Process retail sales and restock inventory as needed

Qualifications

Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality

Experience working in team environments

Experience with white glove service or luxury fields

Highly proficient with computers, tablets, and applications

Excellent verbal and written communication skills

Demonstrated ability to multi-task

Self-Motivated

JETSET Pilates Boerum Hill is building a team that's welcoming to everyone and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

JETSET Pilates

Boutique fitness franchise with Pilates studios

JetSet Pilates runs a franchised boutique fitness brand focused on Pilates studios. It lets entrepreneurs own and operate their own JetSet studios, offering a 50-minute, low-impact but high-intensity workout that combines strength, cardio, and Pilates principles. The program is delivered in individual studios with guidance from the franchisor and technology that helps manage the business, size, and branding. Revenue comes from franchise fees and ongoing royalties, supported by a recognizable brand and operational tools to help franchisees grow and potentially run multiple studios. The company differentiates itself through a scalable franchise model, strong brand presence, and technology-enabled support to streamline operations, enabling rapid expansion across the United States and Australia. The goal is to expand its network to offer consistent, effective fitness experiences through franchised studios and reach a larger market of customers and would-be gym entrepreneurs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami Beach, FL
Founded: 2010

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