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Flexport

Technology-driven global logistics and shipping

Solutions Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USAIn-person

About the Job

Requirements

  • Ability to drive integrations between Flexport, customers, and the ERP, TMS, WMS, and/or other systems they rely on.
  • Familiarity with transmission protocols such as FTP, SFTP, and AS2, and payload or file formats such as JSON, XML, and delimited files.
  • Comfort using AI-assisted tools for code or data troubleshooting, documentation, or workflow automation.
  • Ability to provide project leadership and work with cross-functional teams.
  • Ability to manage multiple priorities and projects using organizational and time-management skills.
  • Bachelor's degree in a technical field or relevant work experience.
  • At least 3 years of work experience.
  • Willingness to travel up to 25%.

Responsibilities

  • Own end-to-end delivery for common integrations, including purchase orders, bookings, advanced shipping notifications, shipment milestones, and freight invoices.
  • Participate in functional requirements gathering and own project requirements design, functional testing, and operations-impact deliverables for complex integration projects.
  • Use AI tools to accelerate integration testing, documentation, and troubleshooting workflows.
  • Share functional insights and nuances about freight-forwarding scenarios that may affect a customer's integration with Flexport Ecosystem peers.
  • Collaborate with Account Management and Global Operations to review, update, and socialize SOP changes for integrated customers.
  • Work with Solutions Engineers to create business objects, such as quotes, bookings, shipments, and invoices, for integration testing across functional scenarios.
  • Facilitate User Acceptance Testing across customers and Client Solutions, obtaining successful testing and approval before integration go-live.
  • Partner with Client Solutions in the region or time zone to drive adoption of integrated solutions, assist with triage and diagnosis of integration issues, and aggregate feedback to recommend improvements or feature requests.
  • Partner with Account Executives in the region or time zone to support integration-related customer requests during the pre-sales process.

Desired Qualifications

  • Experience with EDI X12 and EDIFACT.
  • Experience working with APIs.
  • Experience with data analytics, data manipulation, and system integrations.
  • Supply-chain, logistics, or operations experience.

About the Company

Flexport

Technology-driven global logistics and shipping

Flexport is a logistics and supply chain provider that offers end-to-end shipping and related services. It handles ocean shipping, air freight, ground transportation, and customs brokerage, with both Full Container Load (FCL) and Less than Container Load (LCL) options, plus the OceanMatch service that optimizes container space. The company differentiates itself through a technology platform that gives clients real-time visibility and control over their shipments, enabling tracking and proactive management of global trade. It also provides trade advisory, trade finance and insurance, and supply chain services including carbon offset options. Flexport earns fees for logistics services based on shipment size, distance, and service complexity, and receives revenue from its financial services. Overall, the goal is to make global trade more predictable, transparent, and efficient by combining a digital platform with comprehensive logistics and financial services.

Company size
1,001-5,000
Company stage
N/A
Total funding
$2.7B
Headquarters
San Francisco, CA
Founded
2013

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