Night Porter

Rosewood Matakauri is an alpine lakeside retreat nestled in one of the world's most serenely beautiful landscapes. Spectacularly situated on Lake Wakatipu and only seven minutes from Queenstown. We currently have a fantastic opportunity for the right person to join our team.

We are currently seeking a permanent full time Night Porter to be responsible for the overnight functions of the Hotel. Shifts will usually be 8 to 9 hours long between 7pm and 7 am, depending on operational requirements.

What you will do:

You will have full responsibility for Hotel's security and guest requirements overnight. In addition, you will be -

• Welcoming late night or early morning guests, answering telephones, delivering messages

• Responding to any emergencies 

• Patrolling the hotel and grounds 

• Cleaning public areas 

• Sweeping, mopping floors, vacuuming carpets, dusting and polishing furniture, fixtures and fittings

• Removing rubbish and recycling

• Cleaning fireplaces

• Maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries, and floors

• Attending to any late-night guest requests; preparing and cooking meals, and serving food and beverages

What you will bring:

The ideal candidate will be a self-starter with a strong customer focus, who is honest, responsible and capable of working unsupervised. This is a hands on role with lots of variety. The successful candidate will have -

• A passion for service delivery and the hospitality industry

• An understanding of guest expectations and changing expectations, gleaned from at least 3 years' experience in a hotel environment

• Service experience across a variety of hospitality roles, including but not limited to housekeeping and food & beverage

• A high degree of honesty and integrity - the hotel is in your hands

• Excellent presentation and strong communication skills

• A high level of attention to detail and exceptional organisational skills (you will need to be self-motivated too)

• Flexibility and maturity in approach 

• Reliability and accountability

• The ability to respond quickly and calmly in an emergency situation

This is a full-time position (minimum 30 hours per week). We offer an excellent work environment where promoting a positive work life balance is key to our success. Whether it’s the team covering your shifts when you have a special occasion to attend or 2 days off in a row every week, we pride ourselves in looking after our people. 

You must also be flexible and willing to work weekends. We offer a daily travel allowance and access to our staff Perks programme. 

You must have a valid working visa to apply.