Curator – Club Lounge Executive

CURATOR (CLUB LOUNGE EXECUTIVE)

Mandarin Oriental, Singapore is looking for a Curator to join our Haus 65 team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Curator is responsible for delivering personalised and seamless service to guests. Including overseeing daily operations, coordinating guest request and maintaining high service standards. The position reports directly to the Haus 65 Manager.

As Curator, you will be responsible for the following duties: 

• Excels in delivering Legendary Quality Experience to all guests.

• Supports the food and beverage and rooms operations at the club lounge.

• Reviews arrivals and ensures preferences and needs are met.

• Meets and greets guests into their assigned room ensuring that all services are extended promptly and efficiently.

• Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests’ needs and requests.

• Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.

• Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.

• Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.

• Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.

• Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.

• Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.

• Promotes and upsells a higher category of room and hotel food and beverage outlets.

• Offers assistance for departure arrangements and provides fond farewell.

• Maintains a friendly rapport with all guests to ensure repeat business and goodwill.

• Well-versed with Mandarin Oriental Hotel Group goals and information.

As Curator, we expect from you: 

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

• Good communication and interpersonal skills

• Enjoys interacting with guests and working in a fast paced environment

• Candidate must be able to work rotationary shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.