Energy Systems Support Engineering Lead

Job Description

The Energy Systems Support Engineering Lead provides support for industrial battery energy storage products. This primarily involves leading and working with a team of engineers to diagnose and resolve equipment problems reported by Tesla’s customers and internal automated monitoring infrastructure. This is accomplished in connection with Tesla’s asset managers and internal technicians, 3rd party on-site field technicians, and external site owners.

This role is on-site, and can sit out of any of the following locations: Fremont, Palo Alto, Lathrop, CA, or Austin, TX

Job Responsibilities

• Become the technical owner for a portfolio of commercial or utility sites and ensure the defined tasks are completed timely and appropriately
• Lead the team to detect and diagnose product and site issues, support technical questions from other teams and customers, and drive issues to resolution
• Organize retrospective meetings as needed and seek feedback from leadership and internal stakeholders to drive process and efficiency improvement over time
• Lead the team to manage sites outages and ensure outages are logged and classified properly by identifying the issues, causes and the responsible party of each outage
• Perform site audits and communicate audit results and concerns to cross-functional teams including Asset Management, Service Engineering, Field Services, and SCADA team, etc.
• Support planned customer testing as required in LTSA including energy capacity testing, RTE, and Frequency and respond to the emergency and urgent requests as needed for high-impact sites
• Maintain and optimize the health and performance of the utility sites through firmware and software updates, Own tracking high-impact technical issues and leading the cross-functional team to implement solutions

Job Requirements

• Experience with the Linux/UNIX programming environment
• Experience with communication systems and protocols such as TCP/IP, including the tools available at the command line interface to troubleshoot network communication issues
• Good understanding of electrical theory and experience / working knowledge with emphasis on DC power systems or other electronic systems/devices/components
• Good understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail.  Ability to prioritize workflows effectively according to multiple criteria.  Experience with CRM systems, mobile case/ticketing systems, bug tracking systems
• Bachelor’s Degree in Electrical Engineering or Computer Science or equivalent experience
• Experience as a technical lead or people manager will be a plus
• Foreign language proficiency a plus