C

Concentrix

Global BPO offering customer engagement services

Associate, Sales Development

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeRemote in Costa RicaNo salary listedRemote

About the Job

Requirements

  • At least 5 years of overall professional experience.
  • At least 3 years of work experience in business-to-business sales, consultative sales in a target-driven environment, or account management, ideally within a large technology or advertising organization.
  • Experience in cold calling, lead generation, and lead qualification.
  • C1 fluency in Spanish and English.
  • A high school diploma, at minimum.
  • Experience with Salesforce or similar customer relationship management tools.
  • Ability to identify high-potential budget opportunities and grow customer financial investment over time.
  • Marketing knowledge gained in a professional or educational setting.
  • Ability to tailor messaging to different conversations.
  • Ability to work independently in a fast-paced, constantly changing startup environment.
  • Comfort using technology and speaking on the phone and in Zoom meetings.
  • Ability to influence others and create a sense of urgency.

Responsibilities

  • Demonstrate the value and benefits of the client’s products or services through customer engagement, with a primary focus on selling.
  • Uncover customers’ key business objectives and maximize customer value.
  • Manage high-volume inbound and outbound sales motions, maintaining customer contact across all sales-funnel stages via phone, email, video, and social media outreach.
  • Identify relevant alternative points of contact using tools such as Sales Navigator and desk targets, in line with the outreach strategy.
  • Meet response-time service-level agreements and consistently use mandatory sales cadences.
  • Actively manage the sales pipeline and move prospects through the sales funnel.
  • Document relevant prospect and customer interactions in Salesforce customer relationship management software.
  • Transition qualified leads from the pipeline to the onboarding team to continue the customer journey and buying process.
  • Review and report daily, monthly, and quarterly metrics to support sales goals.
  • Provide clear and concise customer-success updates to managers.
  • Partner with colleagues to share best practices and support continual learning.

Desired Qualifications

  • At least 5 years of work experience in business-to-business sales, account management, or consultative sales in a target-driven environment, ideally within a large technology or advertising organization.
  • Experience in a new-business or customer-acquisition environment.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

Recently Posted Jobs

Explore more opportunities at Concentrix

See more jobs