Intellect

Enterprise mental-health platform for employers

Crisis Helpline Responder - Mandarin Speaker

Mental & Behavioral HealthConfirmed live in the last 24 hours

Part-timeRemote in MalaysiaNo salary listedRemote

About the Job

Requirements

The candidate must have 1–3 years of experience in helplines, in either a paid or voluntary capacity.
The candidate must be able to communicate effectively in their native language.
The candidate must have experience working with high-risk clinical situations involving people at risk of or affected by suicide or crisis cases.
The candidate must be able to maintain emotional composure in high-stress situations and recover from stressful interactions and high-risk cases.

Responsibilities

Respond to telephone hotline calls for crisis support from people bereaved through suicide, engaging in self-harm, experiencing suicidal ideation, and concerned friends or family members.
Provide evidence-based professional crisis counselling services and personal support, using de-escalation and crisis intervention techniques.
Assess callers' needs and triage for immediate safety or emergency medical attention, or refer them to appropriate services such as face-to-face crisis intervention, case management or advocacy services, individual therapy, or group services.
Maintain accurate and detailed call reports on key issues and referrals made.
Comply with responsibilities under the Data Protection Acts 1988, 2003, and 2018 (GDPR).
Support the development of appropriate crisis management plans for callers in crisis.
Make timely in-the-moment decisions about how to proceed when unsure.
Ensure a smooth and diligent handover to personnel on the next shift.
Dedicate the entire shift exclusively to Intellect tasks and responsibilities.
Conduct risk assessments, including lethality assessments for suicide cases.

Desired Qualifications

A background in mental health or emergency services is a plus.
Completed training in crisis intervention or suicide prevention is a plus.
The ability to communicate effectively in more than one language is a plus.
Maintaining professional indemnity insurance is a plus.

Crisis Helpline Responder (Mandarin Speaker)

Intellect · Malaysia (Remote) · — · Posted 2025-11-05

Workplace: remote

Department: Providers

Description

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
Maintaining accurate and detailed call reports on key issues and referrals actioned
Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
Supporting in the development of appropriate crisis management plans to support callers in crisis
Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Ensuring smooth and diligent handover process to next shift personnel
Dedicating entire shift to intellect tasks and responsibilities only
Conducting risk assessments, including lethality assessment for suicide cases

Requirements

1 - 3 years of experience in helplines, either in a paid or voluntary capacity
Can effectively communicate in their native language
Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you:

have a background in mental health or emergency services
Completed training in Crisis Intervention or Suicide Prevention
can effectively communicate in more than 1 language
maintain professional indemnity insurance

Apply

Apply at Intellect

About the Company

Intellect

Enterprise mental-health platform for employers

Intellect provides an enterprise mental-health and workforce-wellbeing platform for employers. It offers self-care tools, coaching, counselling, clinical support, and wellbeing analytics for global workforces, delivered through organisations rather than as a consumer app. The product scales across multi-language delivery for large employee populations and provides data-driven insights for HR and management. Its goal is to expand access to workplace mental-health care worldwide, focusing on B2B deployment and strategic partnerships to support employees across Asia and beyond.

Company size: 501-1,000
Company stage: Series A
Total funding: $22.3M
Headquarters: Singapore, Singapore
Founded: 2019

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