Director, Marketplace Trust & Safety

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact
The Director, Marketplace Trust & Safety leads the strategy, operating model, and execution of risk, trust, and safety capabilities for Lowe's Marketplace. This leader enables responsible marketplace growth by designing scalable controls that protect customers, sellers, and the Lowe's brand while reducing friction for sellers. The role owns the end-to-end marketplace risk lifecycle, including seller diligence, identity and business verification, product and category compliance, fraud and abuse detection, ongoing monitoring, enforcement, incident response, and remediation. This highly visible role partners across Marketplace, Legal, Compliance, Product, Engineering, Data Science, Merchandising, Quality Assurance, Payments, and Seller Support to translate policies and risk into practical, measurable controls, establish a scalable operating model, and build a high-performing team.

Do your Best Work in Mooresville 

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

What You Will Do

• Define and lead the Marketplace trust and safety strategy, operating model, policies, controls, and assessment standards.
• Establish governance, escalation paths, decision rights, and reporting for material Marketplace risks, advising senior leadership on key trends and business tradeoffs.
• Lead seller onboarding and lifecycle controls, including identity and business verification and enhanced diligence for higher-risk sellers.
• Lead category and item risk frameworks, including restricted products, documentation requirements, testing, and seller and category gating.
• Partner with Legal, Compliance, Merchandising, and Quality Assurance to assess new categories, sellers, business models, and service providers.
• Establish monitoring and enforcement standards and direct high-risk investigations, material incidents, root-cause analysis, and remediation.
• Partner with Product, Engineering, Data Science, and Operations to advance risk technology, automation, analytics, and case management.
• Establish key risk indicators and reporting to measure risk exposure, control effectiveness, and seller and customer impact.
• Lead and develop a high-performing Marketplace Trust and Safety team.
• Build positive partnerships across Marketplace and enterprise functions and lead external vendor governance, training, and change management to drive clear risk ownership and responsible Marketplace growth.

Minimum Qualifications

• Bachelor’s degree Business, Risk Management, Compliance, Legal, Operations, Finance, Technology, or a related field. or equivalent years of experience in lieu of education requirement, if applicable
• 10+ years of progressive experience in eCommerce, marketplaces, trust and safety, fraud, compliance, product safety, payments risk, investigations, or related fields.
• 5+ years of people-leadership experience, including building and developing high-performing teams.
• Demonstrated success designing and operating risk, compliance, fraud, trust and safety, or seller-quality programs at scale.
• Experience developing risk frameworks, policies, internal controls, monitoring, case management, investigations, and remediation processes.
• Strong analytical capability and experience using data to identify emerging risks, evaluate control effectiveness, and drive business decisions.
• Proven ability to influence senior leaders and drive alignment across Legal, Compliance, Product, Engineering, Operations, Merchandising, and commercial teams.
• Excellent executive communication skills, sound judgment, and the ability to make decisions in ambiguous, high-stakes environments.

Preferred Skills/Education

• Experience with a large-scale third-party marketplace, retailer-led marketplace, payments platform, or other two-sided digital platform.
• Deep knowledge of seller risk, Know Your Customer and Know Your Business, sanctions screening, product compliance, counterfeit and intellectual property enforcement, fraud prevention, product safety, and restricted-product controls.
• Experience with machine-learning and AI enabled risk detection, rules engines, graph analytics, workflow and case-management platforms, or automated decisioning.
• Experience working with cross-border sellers, global compliance requirements, and international marketplace expansion.

Benefits 

• 401k with up to 4.25% match 

• Discounted Employee Stock Purchase Plan (15% discount of strike price) 

• Tuition-Free Education 

• 10-week Maternity/Parental Leave 

• 10% Associate Discount 

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits

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About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.