Customer Success Associate - Professional Services
About the job
- A bachelor's degree or an equivalent combination of education and experience is typically required.
- 0–2 years of experience in sales, business development, or customer service; recent graduates are welcome.
- Confidence starting conversations and discipline in following through.
- Curiosity about technology and a strong interest in learning and applying artificial intelligence.
- Clear communication, organization, and willingness to learn from feedback.
- Proactive approach, eagerness to learn, and interest in building a career in technology services; technical expertise is not required on day one.
- Reach out to reseller partners and introduce Ingram Micro's professional services capabilities.
- Ask questions to understand customer challenges and qualify opportunities for assessments, cybersecurity, cloud and artificial intelligence projects, migrations, networking services, and training.
- Work with sales and technical specialists to develop relevant solutions and move qualified opportunities forward.
- Use artificial intelligence tools, Xvantage, and customer relationship management data to identify prospects, personalize outreach, and manage follow-up.
- Build knowledge of artificial intelligence solutions and learn to discuss potential use cases with partners.
- Track activity and maintain an accurate pipeline of professional services opportunities.
About the company
Ingram Micro is a global distributor and supply chain services provider that connects technology vendors with over 200,000 customers in 160+ countries, including retailers, resellers, and government buyers. It handles not only physical distribution but also cloud and software marketplaces, e-commerce enablement, logistics, and financing, all supported by its Xvantage digital platform. Vendors send products to Ingram Micro, which moves them through its logistics and marketplace to customers, while also offering procurement tools and financing options. Its goal is to help technology vendors reach more customers efficiently and help customers source and deploy technology at scale by providing end-to-end supply chain and marketplace services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Ana, California
Founded
1979
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Simplify's Take
What believers are saying
- September 15, 2026 Capital Markets Day set 2026-2029 sales CAGR at 4%-6%.
- Q2 2026 net sales hit $14.5 billion, up 13.6%, with operating leverage.
- August 5, 2026 Xvantage Integration Hub and MCP Server widened partner automation adoption.
What critics are saying
- Platinum Equity sold 13.1 million shares on September 8, 2026, signaling exit pressure.
- HPE concentration matters: losing that 2026 global mandate would damage revenue and partner trust.
- Distribution margins stay thin; a cyber outage or warehouse failure would halt global fulfillment.
What makes Ingram Micro unique
- Xvantage embeds 400-plus AI models across distribution, cloud, and billing workflows.
- Ingram Micro won HPE's 2026 global distributor mandate, expanding networking, cloud, and AI access.
- Its 160-country logistics network and financing stack make it a one-stop channel platform.
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Benefits
Health Insurance
Paid Time Off
Parental Leave
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Long-term Disability Insurance
Basic Life Insurance
Wellbeing Benefits
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Ingram Micro Holding Corporation completed a public stock offering worth approximately $357 million. The selling stockholder, Ingram Holdco, LLC, sold 13,125,000 shares of common stock at $27.25 per share. The underwriters received a 30-day option to purchase up to an additional 1,968,750 shares at the same price. Cahill served as legal counsel to the underwriters in the transaction. The proceeds from the offering went to the selling stockholder rather than Ingram Micro Holding Corporation itself.
Ingram Micro executives named in 2026 INvolve lists. Fri, 2nd Oct 2026 (Yesterday) Ingram Micro executives Hope McGarry and Leon De Suza have been named in the 2026 INvolve Heroes Role Model Lists. McGarry was recognised among Senior Executive Role Models, while De Suza was named among Advocate Executives. The annual global lists, supported by YouTube and published by diversity and inclusion consultancy INvolve, recognise leaders and advocates advancing opportunities for women in business. McGarry is Vice President and Chief Country Executive for Australia, and De Suza is Executive Managing Director for New Zealand. Their inclusion reflects work across Ingram Micro's Australia and New Zealand operations on workforce participation, leadership development, and career progression for women. The recognition comes as Australia's technology sector continues to face a longstanding gender imbalance. According to ACS Digital Pulse 2026, women make up 32 per cent of the country's technology workforce, while representation in senior technology roles has risen by just one percentage point over the past decade, from 23 per cent to 24 per cent. ACS also found that gender pay gaps remain above the national average across several technology-intensive industries. The research pointed to barriers including limited access to mentors, underrepresentation in leadership, inflexible work practices, and difficulties returning to work after career breaks. Australia focus In Australia, McGarry has overseen changes to workplace policies and development programmes. Ingram Micro said its family-friendly framework has expanded, participation in leadership development initiatives has increased, and staff have been supported through broader industry mentoring and networking efforts. According to the company, 58 per cent of primary carer parental leave is now taken by men, reflecting a broader shift towards shared caregiving responsibilities. It said those policies also contributed to Family Friendly Workplace certification for 2024 to 2026. Outside the business, McGarry has served as an executive mentor with the ARN Women in ICT Awards mentorship programme and Ember Connect. She also chairs Dell Technologies' Partner Advisory Board and supports women-focused technology industry initiatives. McGarry said the issue extends beyond representation alone. "Australia's technology sector continues to face skills shortages across technical, commercial and leadership roles. Expanding opportunities for women is not simply an inclusion issue, it is a workforce issue," she said. "Australia's technology industry cannot afford to overlook half the available talent pool. Creating stronger pathways into leadership, supporting career progression and making it easier for people to remain and re-enter the workforce helps build the capability our industry needs for long-term growth." She added that workplace changes aimed at inclusion can also improve recruitment and retention more broadly. "One of the most encouraging shifts we're seeing is a broader recognition that inclusion benefits everyone. "When organisations create more flexible and supportive environments, they improve attraction, retention and development outcomes across their entire workforce, not just for women." New Zealand record In New Zealand, De Suza has focused on representation in leadership, support for women returning to work, and broader cultural inclusion efforts, according to the company. It said female representation in the local leadership team has increased and that the business has reduced its gender pay gap by 3.8 per cent over the past three years. His work has also included judging and executive sponsorship for the ARN Women in ICT Awards, along with mentoring women across commercial, product, and management roles. The company said he has also helped connect emerging leaders with external mentors and sponsors. Part of that effort has centred on return-to-work pathways for women after extended career breaks, an area that employers and policymakers increasingly view as a source of experienced talent. De Suza said inclusion efforts are becoming more closely tied to commercial concerns for employers competing in a tight labour market. "For channel partners and technology businesses, diversity is increasingly becoming a commercial advantage. Organisations that draw on a broader range of experiences and perspectives are often better positioned to understand customers, solve problems and adapt to changing market conditions," he said. "Many businesses are competing for the same technology talent. Inclusion initiatives, mentoring, leadership development and return-to-work programs help organisations access talent that might otherwise be overlooked while also improving retention of experienced employees. "The most successful organisations recognise that inclusion is not separate from business performance. It directly influences culture, workforce stability and an organisation's ability to attract the people it needs to grow." Assessment process INvolve said the lists are independently assessed and based on evidence of activity and impact over the previous two years, rather than sponsorship or paid participation. Judges consider how nominees have contributed beyond their formal roles through mentoring, advocacy, sponsorship, networks, community programmes, and measurable inclusion outcomes. Suki Sandhu OBE, Founder and Chief Executive Officer of INvolve, said: "I'm so thrilled to be celebrating this global group of trailblazing Executives, Future Leaders and Advocates who are working to ensure women in the workplace can thrive. All the individuals featured in our Heroes Role Model Lists, supported by YouTube, are championing inclusion and leveraging their expertise and knowledge to drive impactful initiatives and strategic change within their organisations. It's vital that women across global organisations can succeed and achieve career success, and these Role Models are essential drivers of change who are smashing barriers to progress. We could not effect change without them leading the way."
Ingram Micro opens new Bengaluru office, strengthening its presence in India. Ingram Micro announced the expansion of its Bengaluru operations with a new, larger facility. Published on: 28 Sep 2026, 5:05 am Ingram Micro announced the expansion of its Bengaluru operations with a new, larger facility. The move underscores the company's continued investment in India, its second-largest market globally. It also reflects its long-term commitment to enable India's digital transformation journey and support growing businesses across the country. India continues to play a strategic role in Ingram Micro's global growth strategy, driven by the country's expanding technology ecosystem, rising digital adoption & infrastructure, and its position as a significant contributor to IT innovation and enterprise transformation. Bengaluru, the Silicon Valley of India and one of the country's most strategic markets for technology and innovation, remains central to this journey, hosting a network of global technology companies, channel partners, and enterprise customers. Speaking on the development, Mr. Flavio Moraes Junior, MD & CCE, Ingram Micro India, said, "India remains one of Ingram Micro's most important markets globally, and this expansion in Bengaluru reflects the confidence we place in the country's technology ecosystem. The country is witnessing increased momentum in AI, data centre investments, and the growing needs of small and medium businesses are among the biggest catalysts for growth in India today. And our Bengaluru office sits at the intersection of this momentum. Our new facility will allow us to strengthen our teams and continue delivering greater value to our partners and customers as they contribute to India's fast-evolving digital transformation journey." The top-tier facility will enable Ingram Micro to expand its teams, deepen its operational capabilities, and enhance support for its partners and customers in the region. The expansion comes at a time when India's IT and digital transformation landscape is witnessing significant transformation, with enterprises accelerating investments in cloud, cybersecurity, artificial intelligence, and next-generation infrastructure technologies that continue to shape opportunities for technology distributors and solution providers across the country. Ingram Micro is a leading technology company for the global information technology ecosystem. With a vast infrastructure and a focus on Client and Endpoint Solutions, Advanced Solutions, and Cloud-based solutions, the company enables its customers to scale and operate more efficiently. Through the broad portfolio of products & solutions, professional services, and its AI-powered Xvantage platform, the company helps its channel partners accelerate their transformation journeys with a completely redefined way to interact and transact. [Stay informed with our latest updates by joining the] [WhatsApp Channel now!]
Ingram Micro strengthens Bengaluru presence, reinforcing its long-term commitment to investment in India. Ingram Micro today announced the expansion of its Bengaluru operations with a new, larger facility. The move underscores the company's continued investment in India, its second-largest market globally. It also reflects its long-term commitment to enable India's digital transformation journey and support growing businesses across the country. India continues to play a strategic role in Ingram Micro's global growth strategy, driven by the country's expanding technology ecosystem, rising digital adoption & infrastructure, and its position as a significant contributor to IT innovation and enterprise transformation. Bengaluru, the Silicon Valley of India and one of the country's most strategic markets for technology and innovation, remains central to this journey, hosting a network of global technology companies, channel partners, and enterprise customers. Speaking on the development, Mr. Flavio Moraes Junior, MD & CCE, Ingram Micro India, said, "India remains one of Ingram Micro's most important markets globally, and this expansion in Bengaluru reflects the confidence we place in the country's technology ecosystem. The country is witnessing increased momentum in AI, data centre investments, and the growing needs of small and medium businesses are among the biggest catalysts for growth in India today. And our Bengaluru office sits at the intersection of this momentum. Our new facility will allow us to strengthen our teams and continue delivering greater value to our partners and customers as they contribute to India's fast-evolving digital transformation journey." The top-tier facility will enable Ingram Micro to expand its teams, deepen its operational capabilities, and enhance support for its partners and customers in the region. The expansion comes at a time when India's IT and digital transformation landscape is witnessing significant transformation, with enterprises accelerating investments in cloud, cybersecurity, artificial intelligence, and next-generation infrastructure technologies that continue to shape opportunities for technology distributors and solution providers across the country. Ingram Micro is a leading technology company for the global information technology ecosystem. With a vast infrastructure and a focus on Client and Endpoint Solutions, Advanced Solutions, and Cloud-based solutions, the company enables its customers to scale and operate more efficiently. Through the broad portfolio of products & solutions, professional services, and its AI-powered Xvantage platform, the company helps its channel partners accelerate their transformation journeys with a completely redefined way to interact and transact.
Ingram Micro steps up India expansion as AI, data centres drive tech demand. The company has opened more than 500 positions in India this year, said Flavio Moraes Junior, Chief Country Executive, Ingram Micro India. Updated - September 25, 2026 at 06:31 PM. US-based technology distributor Ingram Micro has opened more than 500 positions in India this year, as it expands its workforce to tap growing demand across data centres, AI, cybersecurity, cloud and devices. Of the new positions, 70-80 per cent are for the company's India operations, and the rest for its global capability centre (GCC), said Flavio Moraes Junior, Chief Country Executive, Ingram Micro India. "We're still working for 100 plus [positions]." The company is continuing to hire across business development, sales and pre-sales roles, with the increasing complexity of technology solutions requiring more specialised technical expertise. "We are in the same pace because we are following the country's opportunity," said Moraes. THIS AD SUPPORTS OUR JOURNALISM. SUBSCRIBE FOR MINIMAL ADS.