Operations Support Representative

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
 

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

The Operations Support Representative supports branch-level operational, administrative, installation coordination, inventory, facility, and operational support activities. This role assists with day-to-day branch operations and helps support operational efficiency, branch readiness, EPMS coordination, showroom inventory control, and operational coordination activities.

Job Description

CORE JOB RESPONSIBILITIES

Operational Coordination

• Supports branch operational coordination activities and day-to-day branch operational requirements.
• Coordinates operational activities, deliveries, vendor appointments, and branch support activities.

Administrative Support

• Supports reception, internal communications, mail distribution, operational documentation, and record maintenance.
• Assists with onboarding and offboarding coordination including workstation setup, equipment coordination, and administrative tracking.
• Maintains branch records, operational documentation, and contact directories.
• Supports Health & Safety administrative requirements and branch coordination activities.

Installation & Equipment Coordination

• Supports installation scheduling and coordination activities with ESS, DSS, Branch Managers, installation teams, and support teams.
• Coordinates meetings related to upcoming equipment projects, installations, and operational readiness.
• Maintains and updates EPMS accurately to support project visibility and operational execution.
• Supports installation teams with operational coordination and project-related administrative activities.
• Maintains visibility on upcoming installations, equipment movement, and branch operational readiness.
• Supports showroom equipment inventory, demo equipment tracking, and operational inventory coordination.
• Coordinates operational readiness related to equipment deliveries and installation timelines.

Bench Repair & Service Shop Support

• Supports branch bench repair and handpiece repair operational activities where applicable locally.
• Assists with operational coordination related to service shop inventory, repairs, and equipment movement.

Inventory & Operational Support

• Supports operational inventory coordination including showroom items, supplies, emergency stock, and branch operational materials.
• Assists with inventory counts, tracking, audits, and operational inventory organization where required.
• Supports inventory adjustments, operational inventory accuracy, and equipment tracking activities.

Facilities & Vendor Coordination

• Coordinates with vendors, contractors, and service providers for maintenance, inspections, repairs, and facility-related operational requirements.
• Supports branch facility maintenance scheduling and operational readiness.

Operational Reporting

• KPI tracking, operational reporting, and branch-level administrative reporting requirements.

• Supports payroll-related administrative coordination including approved time-off tracking where required.

Event & Operational Support

• Assists with coordinating logistics for branch events, vendor visits, meetings, tradeshows, and operational activities.
• Supports invoicing coordination and payment follow-up activities where applicable.

Team & Operational Support

• Supports operational communication and coordination between branch teams, vendors, customers, and Head Office functions where required.
• Provides operational and administrative support to branch leadership and operational teams.

QUALIFICATIONS 

Education:

• High school diploma or GED required.
• Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field preferred.

Experience:

• 2+ years of administrative, operational, or customer service experience.
• Experience in a branch or clinical setting is a strong plus.
• Familiarity with office equipment, scheduling systems, and CRM tools.

Technical Proficiency:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Comfortable using internal management systems.

Skills & Competencies:

Operations & Administrative

• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Able to coordinate logistics, maintain records, and streamline administrative processes.
• Facility management knowledge (ordering supplies, coordinating maintenance, etc.).

Communication

• Excellent written and verbal communication skills.
• Comfortable communicating with internal teams, vendors, and sometimes customers or patients.

Problem-Solving & Initiative

• Proactive approach to identifying and resolving operational inefficiencies.
• Able to troubleshoot minor issues independently or escalate appropriately.

Collaboration & Support

• Works well with cross-functional teams including sales, clinical, and management.
• Team-oriented, reliable, and focused on enabling others to succeed.

Time Management

• Ability to meet deadlines and respond promptly to time-sensitive tasks.
• Maintains composure and focus in a fast-paced environment.

The targeted hiring range for this position is $58-62k. Actual compensation within this range will be determined based on factors such as the candidate’s experience, qualifications, skills, geographic location, and knowledge relevant to the role.

The anticipated salary range for this position:

$44,100.00 - $66,100.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.