Patient Services Associate
OSU Physicians
Patient Services Associate
OSU Physicians
Multi-specialty faculty practice group for a health system
Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?
Who we are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.
Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations.
Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable.
Requests and handles referrals and medical records from referring offices for new patient appointments.
Schedules appointments when directed.
Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits.
Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
Ability to perform functions using job-related software and systems.
Travel may be required to accommodate staffing levels at other clinical facilities.
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
Other duties or special projects as assigned.
Compensation: 16.93 to 25.39 (USD)
Multi-specialty faculty practice group for a health system
OSU Physicians, formally Ohio State University Physicians, Inc., is a multi-specialty medical group that manages the outpatient faculty practices of The Ohio State University Wexner Medical Center and delivers primary and specialty care across central Ohio. It runs the clinical operations behind these practices at more than 100 outpatient facilities, and its OSUP Community Medical Group provides family medicine, internal medicine, and related services. Beyond patient care, the group supplies administrative infrastructure for its physician practices, handling billing, compliance, credentialing, HR, and managed care administration. What sets it apart is its role as the practice-management backbone of an academic health system, aligning institutional and departmental resources with faculty physicians. The goal is to deliver high-quality, patient-focused outpatient care while keeping the medical center's faculty practices running.
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