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Lendi Group builds AI-native home lending experience on Twilio. Lendi Group, the technology-led group behind some of Australia's most trusted home lending brands, including Lendi and Aussie, have announced it is working with Twilio, the infrastructure for customer engagement in the Artificial intelligence (AI) era, to transform Australia's home lending experience. The result is a smoother, quicker process for customers and a 2.5x increase in customers moving from initial enquiry to loan lodgement. Australian Fintech Companies Twilio's programmable communications layer is integrated with Lendi Group's AI-native operating environment, connecting voice, SMS and email interactions into Lendi Group's shared customer context and agentic platform. This enables AI agents and brokers to act on the same customer signals and helps create a more continuous experience throughout the home lending journey. As a result, processes that historically took weeks can now be completed in under an hour, allowing customers to complete much of their application in a single sitting. Closing the gaps that cost lenders trust. Buying a home is one of life's most significant financial and highest-trust decisions. However, traditional home lending journeys are notoriously fragmented, with context frequently lost as customers move between brokers, lenders, and other parties. Lendi Group set out to eliminate these gaps by transforming every customer click, reply, and question into a real-time signal that informs the next step of their journey, ensuring a highly coordinated and trusted experience. "The customer does not experience your organisation chart or your systems architecture. They experience the gaps between them. A traditional organisation uses software to record activity after it happens. As an AI native organisation, we use data, signals and agents to understand what is happening now and what should happen next," said Devesh Maheshwari, Chief Technology Officer, Lendi Group. Simplifying home loan applications. For Aussie and Lendi customers, this represents a shift from optimising for convenience to actively building confidence. In lending, customers need to feel they are making the right decision, that the process is moving, and that their situation is understood. To address these needs at scale, Lendi Group introduced Guardian and Linda, two custom-built AI agents integrated with Twilio across Voice, SMS, and email. Together, they convert signals behind every reply and question into continuous, trust-building conversations. Discover more Financial Technology Solutions Compare Exchange Rates Aussie and Lendi have updated their app-based application journey so that the moment a customer replies by text or voice, Guardian, the lead intake agent, asks the qualifying questions a broker would once have worked through over several calls, and matches them to live product options in real time. Linda, the outbound agent, then follows up on anything missing and chooses the optimal channel and message while strictly honouring customer communication preferences. Linda has successfully re-engaged high-intent borrowers who had previously paused their application process. Over a six month period, this has resulted in: * A 2.5x increase in customers progressing from fact-find to loan lodgement compared to the previous app-based journey. * Around 20% of customers now complete fact-finding and receive product options, compared with less than 3% through the previous non-agentic, human-led funnel. * Around 90% of customers who engage with Guardian, the lead AI agent, actively continue the conversation. * Up to 16% of previously disengaged, high-intent customers are successfully brought back into the process through personalised AI outreach. Seamless voice continuity with Conversation Relay. Lendi Group is piloting Twilio Conversation Relay to power real-time voice interactions for AI-assisted customer conversations. Twilio Voice supports live voice connection at scale, and Conversation Relay enables speech recognition, text-to-speech and conversational interruption handling, while Lendi Group's own Aurora and Vectorium platform provides the agent logic, customer context and integration into lending workflows. The pilot is helping Lendi explore how voice can enhance the existing customer journey, using the same underlying agent context as its digital experiences. Discover more Try Operations Software Responsible Lending Guides Reserve Island Resorts "Conversation Relay is interesting because it helps us think beyond one-way communication. It creates an opportunity for more interactive engagement, where the customer can respond, the system can capture intent, and the broker can receive better context," said Maheshwari. "Lendi Group demonstrates what is possible when communications are treated as a foundation for intelligence rather than disconnected tools. Unifying voice and messaging with AI preserves critical customer context, and enables both AI agents and brokers to work from a shared understanding," said Robert Woolfrey, Vice President, Asia Pacific & Japan, Twilio. "Borrowers navigate their journey without repeating themselves, while brokers gain better visibility into what customers need. We expect this signal-driven approach to define customer engagement across Australia's highly regulated financial services market." Australian Fintech Companies To learn more about how Lendi Group is building an AI-native home lending experience with Twilio, read the full case study here.

Lendi Group expands into new Sydney HQ. By Reporter 06 July 2026 As Lendi Group continues its evolution as a fintech company, the group has moved to a new head office in one of Sydney's most significant industrial sites. Lendi Group, the fintech company that owns major brokerage brand Aussie, has moved into new headquarters in Sydney, taking up 3,054 square metres across three floors at Bay 14 South Eveleigh. The new office is now the home of the group's NSW-based team members, creating a dedicated hub to bring together brokers, buyer's agents, and partners and welcome team members travelling to NSW from across the country. Designed by Hammond Studio and True Fit, the modern workplace at Bay 14 integrates offices within the site's existing heritage architecture and provides dedicated broker and associate areas featuring distinct work zones, specialised training spaces, as well as private and collaborative working spaces and a multi-function event space. The office also has media production capabilities, including a dedicated podcast and creative studio. Located within South Eveleigh's heritage Locomotive Workshop precinct, the headquarters are just opposite the headquarters of one of the group's main shareholders, the Commonwealth Bank of Australia (CBA). Lendi Group new CEO and co-founder Sebastian Watkins said the move marked a major milestone as the business enters its next stage of growth and accelerates into becoming an AI-native company. "When Dave and I started Lendi 13 years ago, it was four of us in a tiny office off a laneway in Pyrmont, basically a garage. And somehow, that little space helped shape the culture we're still proud of today," he said. "In our first year, Lendi settled $50 million in home loans. Now, we do that every few hours. That says a lot about how far we've come, and it's exactly why this chapter matters. Bay 14 reflects the scale of the business we've become and the ambition of where we're heading next." Watkins said Bay 14 had been built to support Lendi Group's next stage of growth and its expanding Find, Buy, Own ecosystem. "We've built this space around performance, connection and scale, with dedicated training and event capability, technology-enabled spaces, and the kind of environment that supports new ways of working as we deepen our focus on AI and continue expanding our Find, Buy, Own ecosystem," the CEO said. "I'm looking forward to welcoming our team, brokers and partners to Bay 14." Kate Beech, general manager of asset management at property group Mirvac, said: "Lendi Group's new headquarters brings a technology-led workplace into the Locomotive Workshop while respecting the character and history of the site. "We're pleased to welcome Lendi Group to the precinct and see the space support collaboration, growth and connection across its team and wider network." Want to see more stories from trusted news sources? Make Broker Daily a preferred news source on Google.

Lendi taps Mantel Group for mongodb-powered AI transformation. 27 Mar 2026 3 mins Utilising tech from MongoDB and AWS. Financial services outfit, Lendi Group has called on Mantel Group to provide a modernised digital foundation for AI, powered by technology from MongoDB and Amazon Web Services (AWS). Working with its partners, Lendi Group shifted away from legacy infrastructure and built an operational data layer, which has paved the way for the platform's AI-enabled services. The need for digital transformation became prevalent following its merger with Aussie Home Loans, which reached completion in 2021. As a result of this, Lendi Group inherited fragmented data infrastructure, which had ballooned to over 500 deployable components built on a combination of relational and non-relational databases. According to MongoDB, the ageing architecture was complex, time-consuming, and expensive to maintain. On top of this, the previous set up could not provide the consistency and agility needed for AI services. As it also deals with mortgage broking, the solution needed to meet high security and privacy compliance standards. In the first week of the project, Lendi Group chose MongoDB Atlas to power its infrastructure after seeing it met four key requirements. This included the ability to manage complex data structures; the inclusion of AI native features like MongoDB Vector Search to prototype and iterate on applications; native horizontal sharding for scaling capabilities; and the inclusion of critical, built-in security. "There simply wasn't another option that offered the flexibility of the document model and the power of MongoDB's integrated, AI-ready data platform," said Lendi Group senior AI systems engineer Will Hargan. As a part of this process, Mantel Group was selected to act as a thought leadership partner for AI architecture. Over 16 weeks, Mantel Group's integrated team worked with Lendi Group to provide the foundation for their AI-focused digital transformation. This approach included building a scalable, production-ready blueprint for building AI agents on AWS, which involved the implementation of a new data platform, creating a core framework for agentic AI, automating refinance processes, and designing an intelligent communications engine. In addition to Mantel Group and AWS, Databricks was also involved with the initiative as an analytics partner. The project resulted in a 40 per cent increase in developer velocity, according to MongoDB, with it able to automate time-consuming, low value tasks in the mortgage process, like document checks, follow-ups, and rate monitoring. "MongoDB has given us operational simplicity and incredible developer velocity for AI features. The successful launch of Lendi Guardian demonstrates the speed and quality of what we're able to do now," said Lendi Group chief technology officer Devesh Maheshwari. With the project complete, Lendi Group is planning to move towards an "elastic workforce", with AI agents handling routine processes so human brokers can focus on high-value empathy, complex structuring, and trust. Don't miss a thing From its editors straight to your inbox. Get started by entering your email address below. Sasha Karen is a nationally recognised highly commended senior journalist at ARN. With a decade's worth of experience, Sasha serves the local channel community with news and inspiration about channel partners.