Post Live T1 Support

Overview

The Post Live Enhancement Support Agent is responsible for maintaining and updating client websites post-launch, ensuring accuracy, relevance, and functionality. This role supports client satisfaction and retention by executing timely enhancements and updates within the G5 CMS platform. The position contributes to brand consistency and operational efficiency, with a direct impact on client-facing digital assets and user experience. SUMMARY (Insert a brief, high-level summary of the purpose of the position; enter up to 5 sentences.) The Post Live Enhancement Support Agent performs website updates and enhancements for live client sites, primarily within the G5 and LL CMS. Tasks include content updates, media uploads, and technical adjustments to ensure websites remain current and aligned with client branding. The role requires attention to detail, strong communication skills, and the ability to manage multiple requests efficiently. Collaboration with internal teams is essential to deliver high-quality digital experiences. 

Responsibilities

• Add or remove third-party code integrations as requested by clients.
• Create and update standard pages within the G5/LL CMS platform.
• Maintain and update calendars, newsletters, blogs, and event listings.
• Modify website copy, text, and emergency notifications.
• Update G5 Bot content and ensure accuracy of location details (address, hours).
• Upload and manage photos, videos, and virtual tours.
• Update promotional banners and special offers to reflect current campaigns.
• Audit own or peers’ output to ensure all updates meet branding and accessibility standards.
• Collaborate with team members to prioritize and execute enhancement requests.
• Track and report completion of tasks to ensure service level compliance. 

Qualifications

• Vocational Diploma / Short Course Certificate or Bachelor's Degree in Computer Science, IT, Marketing, or related field.
• Minimum of 2 years of experience in SEO or digital marketing.
• Vocational Diploma / Short Course Certificate or Bachelor's Degree in IT, Communications, or related field preferred.
• Experience with CMS platforms (G5 or similar) is an advantage. 
• Willingness to work night shifts and adapt to flexible work arrangements (on-site, remote, hybrid).

KNOWLEDGE/SKILLS/ABILITIES 

Required:

• Familiarity with content management systems and website architecture.
• Strong organizational and time-management skills.
• Excellent written and verbal communication in English.
• Ability to manage multiple tasks and prioritize effectively.
• Understanding of Web 2.0, social media, and digital marketing principles.
• Detail-oriented with a commitment to quality and accuracy.
• Ability to collaborate effectively with cross-functional teams.
• Basic knowledge of HTML/CSS is a plus.
• Customer-focused mindset with a proactive approach to problem-solving.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.