Guest Services Agent

Job Location:

Anantara Riverside Bangkok Resort



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Guest Service Agents are responsible for creating memorable guest experiences through warm, personalized, and professional service. The position requires a friendly and outgoing personality, strong communication skills, and the ability to act as an information provider, problem solver, hotel representative, and coordinator, ensuring the highest standards of Anantara hospitality.

Key Duties and Responsibilities

• Anticipate guest needs and handle inquiries, requests, and complaints in a professional and attentive manner.
• Maintain comprehensive knowledge of hotel rooms, rates, facilities, restaurants, promotions, spa, and other Minor Hotels properties.
• Deliver personalized service in accordance with Anantara’s luxury hospitality standards.
• Process guest check-in, check-out, room assignments, room changes, and late check-out requests efficiently.
• Take ownership of guest satisfaction issues and ensure timely follow-up and resolution.
• Handle guest billing, payments, room key issuance, and verify room rates and billing accuracy.
• Coordinate with Housekeeping and other departments to ensure room readiness and seamless guest experiences.
• Maintain accurate guest records, ensure confidentiality, and comply with hotel policies and procedures.
• Maintain professional appearance, grooming, and communication etiquette at all times.
• Build positive working relationships with all departments and contribute to effective teamwork.
• Attend daily briefings, hotel events, and training sessions to enhance service quality and professional development.
• Identify opportunities to enhance the guest experience and promote hotel facilities and services.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum 1 year of experience in Front Office or Guest Service in a luxury hotel is preferred.
• Good command of English, both written and spoken; additional languages are an advantage.
• Strong communication, interpersonal, and customer service skills.
• Excellent problem-solving skills with a guest-oriented mindset.
• Positive attitude, friendly personality, and professional grooming.
• Ability to work effectively under pressure and handle multiple tasks.
• Strong teamwork and coordination skills.
• Flexible to work shifts, weekends, and public holidays.

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