Tesla

Makes electric cars, robotaxis and grid batteries

Lead Charging Operations Excellence

Business OperationsConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in engineering, operations, or business, or equivalent experience.
A minimum of 7 years in operations, programs, or field leadership within energy, charging, utilities, or large-scale industrial field service, including at least 2 years leading people such as technical program managers, specialists, technicians, or multidisciplinary program owners.
Proven experience establishing or scaling an operating system involving domains, cadence, handoffs, and responsibility assignment in a matrix with commercial operations, engineering, and field partners.
Initiative lifecycle discipline from intake through sustainment.

Responsibilities

Own the Charging Operations Excellence vertical end-to-end, including its domain model, staffing plan, initiative lifecycle covering triage, prioritization, feedback loop, and operating review, and objectives and key results delivery for field-system performance.
Stand up and coach the Charging domain seats for Site Bring-Up and Site Lifecycle, Change Adoption and Sustainment, and Field Support Specialists.
Maintain and improve the field service prioritization framework for the Charging network.
Build trust with Field Teams to act on commercial scorecard and key performance indicator misses and expand a culture of continuous improvement.
Partner with Charging Service Operations on a shared action list, communicate the pareto of field challenges, and roadmap improvement initiatives.

Category	Energy - Solar & Storage
Location	AUSTIN, Texas
Requisition ID	284274
Type	Full-time

Job Description

<p>Tesla Energy is standing up Charging Operations Excellence (OPX) to support Field Service. This org is new! You will build a team of domain experts in asset and maintenance programs, site bring-up and site lifecycle, change adoption and sustainment, and field support for Supercharger, Wall Connector, Megacharger, and next-generation charging products.</p><p>As Lead, Charging Operations Excellence, you own domain staffing, the StackRank prioritization framework, and the feedback loop that turns field actions into systemic improvements. You will work with partner teams in Service Engineering, Asset Management, and Business Operations to support our Americas Field Service organization, with close cooperation with our Global teams. </p>

Job Responsibilities

Own the Charging OPX vertical end-to-end, including the domain model, staffing plan, initiative lifecycle (triage, prioritization, feedback loop, operating review), and OKR delivery for field-system performance
Stand up and coach the Charging domain seats: Site Bring-Up and Site Lifecycle, Change Adoption and Sustainment, and Field Support Specialists
Maintain and improve the field service prioritization framework for the world’s finest Charging network
Build trust with Field Teams to act on commercial scorecard and KPI misses to expand on our culture of continuous improvement
Partner with Charging Service Operations on a shared action list and communicate the pareto of field challenges loudly while road mapping improvement initiatives

Job Requirements

Bachelor’s degree in engineering, Operations, Business, or equivalent experience
Minimum of 7 years in operations, programs, or field leadership within energy, charging, utilities, or large-scale industrial field service, including 2+ years leading people (TPMs, specialists, technicians or multi-disciplinary program owners)
Proven experience standing up or scaling an operating system (domains, cadence, handoffs, RACI) in a matrix with commercial operations, engineering, and field partners
Initiative lifecycle discipline from intake through sustainment

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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