Team Lead Custody Operations

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Fidelity Digital Assets® is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional and retail clients. The Team Lead in Custody Operations is responsible for day-to-day oversight of operational activities including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. To be effective, you will work closely with Exchange and Custody Operations, Technology Support, Relationship Manager and Client Service Manager to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing best practices and driving successful results.

Working Hours: Rotational 10 hour shifts 4 days a week. Shifts may include evenings, weekends and holidays.

The Expertise and Skills You Bring

• Significant operations experience including formal or informal oversight of daily functions, work assignment, training new team members, and coaching junior associates
• Relationship building skills across team, business unit, national peers and working as part of a global team
• Working knowledge of money movement, reconciliation, and settlement concepts
• Proven project management and decision-making skills
• Experience using, analyzing, and improving operational workflows in a highly controlled environment
• Prior experience supporting production and non-production testing to ensure platform stability through upgrades

You will report to the Senior Manager of Operations and will be responsible for execution, oversight, and subject matter expertise regarding a range of activities to support institutional custody:

• Ensure all Custody Operations day-to-day activities are completed timely and accurately per our control framework and client needs
• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
• Provide regular and ad-hoc technical coaching to team members related to their day-to-day activities and help build their subject matter expertise for the future
• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Client Support, etc. to support ongoing client needs and drive process improvement
• Provide a leadership presence both within the team and the larger FDAS organization
• Your proven leadership skills, particularly on teams in face-paced, collaborative environments
• Your relationship building skills, with both team members and across the organization
• Your ability to quickly understand complex topics and effectively communicate those to all levels of the organization
• Your ability to think analytically and deliver solutions to complex challenges
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to guide the team through regular change as business priorities change
• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
• Supporting a high-performance culture focused on delivering high satisfaction, quality, and efficiency for clients and the business
• Developing subject matter expertise in operations with focus on digital assets and pushing that knowledge through the organization
• Using sound judgement and proactively identifying and improving areas of risk mitigation
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Working with internal and external business partners to ensure proper policies and procedures are written

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.  #cryptojobs

Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within the business and help bring the vision for the future to life.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $74,000-141,000 USD per year.  

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category:

Investment Operations