Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.

Job Summary

The Hospitality & Spa Intern will support the North America Hospitality team in driving growth, improving operational efficiency, and enhancing client engagement across hospitality and corporate gifting channels. This role offers a hands-on opportunity to gain exposure to sales operations, client management, CRM tools, and strategic business analysis within a fast-paced, luxury brand environment.

This position requires a high level of organization, analytical accuracy, communication skills, and a collaborative spirit.

Job Responsibilities

Manage and monitor the Corporate Gifting inbox, ensuring timely and professional responses to all inquiries
Qualify incoming leads and route opportunities to the appropriate team members
Maintain accurate tracking and follow-up of all sampling requests and inquiries
Assist the sales team with client follow-ups, prospecting activities, and pipeline support
Coordinate and support the execution of sampling programs and requests
Support the planning and execution of trade shows, events, and marketing activations
Maintain and update customer databases and account information to ensure data accuracy
Ensure all activities (leads, samples, follow-ups) are properly logged and tracked in CRM
Support ongoing improvements in CRM usage, reporting, and data quality
Assist in developing and implementing tools, processes, and best practices to improve team efficiency
Support the team in kit development, coordination, and follow-up with clients

Key Performance Indicators (KPIs)

Timely and accurate management of Corporate Gifting inbox
Lead response time and conversion support
Sampling Tracking Accuracy
Accuracy and consistency in CRM updates
Contribution to reporting and process improvements
Support in generating new business opportunities
Post-Event Follow-Up Support (Trade shows)

Requirements

Education

Working towards a Bachelor’s/Master’s degree or a recent graduate

Experience & Skills

Prior internship experience
Proactive and self-starter
Strong attention to detail
Customer-focused mindset
Problem-solving and solution-oriented
Team player with strong interpersonal skills
Proficient in Excel & Power point

What We Offer

- - Comprehensive benefits package
  - Annual discretionary corporate incentive bonus
  - Competitive paid parental leave
  - Generous employee discount to use on all your favorite L'Occitane en Provence product