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DoorDash

Runs apps for local food and grocery delivery

Associate Manager - Marketing Product Operations, CRM Automation

Product ManagementConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • At least 4 years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.
  • Hands-on experience building, editing, or operating CRM campaigns in marketing automation platforms such as Braze, Salesforce Marketing Cloud, Iterable, or Responsys.
  • Fluency with AI tools such as ChatGPT, Claude, or Copilot, and demonstrated ability to apply them to automate repetitive work.
  • Ability to coordinate cross-functional projects by defining milestones, managing dependencies, and keeping stakeholders aligned.
  • Comfort working with data to track adoption and efficiency metrics and surface insights.
  • Strong written and verbal communication skills to translate technical automation into plain language for campaign operators.
  • Attention to detail and a high quality standard.

Responsibilities

  • Own and evolve the CRM automation roadmap, using internal AI tools to help Campaign Operators build, edit, quality-assure, and monitor campaigns more efficiently.
  • Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
  • Apply AI to campaign quality assurance and ongoing monitoring so issues are caught early and surfaced quickly across audiences.
  • Partner cross-functionally with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize what to automate next.
  • Track and report on adoption, time saved, and campaign error rates to demonstrate automation impact.
  • Build documentation, standard operating procedures, and training to help Campaign Operators adopt new tools and workflows.

Desired Qualifications

  • Experience building automations or workflows with AI tools, scripts, application programming interfaces, or low-code/no-code platforms.
  • Experience working across multiple brands or audiences, such as consumer, business-to-business, or international.
  • Basic SQL knowledge for querying campaign or usage data.
  • Experience writing internal documentation, training materials, or adoption playbooks.
  • Experience with dashboards.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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